Job Description

Acorn Family Place (AFP) (formerly Wolseley Family Place) is a non-profit, community-based family resource centre providing support, enhancing education, and fostering community. We work together to strengthen children and families on the challenging journey of living and growing.

As part of AFP's Leadership Team and reporting to the Executive Director, the Manager of Operations is responsible for implementing operational processes and practices, and ensuring that facility, supplies and equipment needs are met across the organization. The Manager of Operations supervises the Drop In and Welcome Desk team, Community Leaders, Community Support Workers, Volunteers and Housekeeping staff.

Anticipated start date : March 17, 2025

Term: Term position until November 2026

Hours : 37.5 hours/week, primarily within the operating hours of 9:00-5:00, Monday to Friday, some flexibility with limited evenings or weekends

Compensation : Salary range of $50,000 - $57,000, commensurate with experience and qualifications, plus 6% vacation, and benefits including group disability, life insurance, pension, EAP, health and dental package

Location: Work in-person on location at 222 Furby Street, with the ability to work one administrative day from home per week after training and orientation is complete.

Roles and Responsibilities:

• Ensure daily operations in the family resource centre operate within the values, policies and procedures of the organization
• Provide supervision including hiring, training, scheduling, coaching and supporting some employees, volunteers and/or practicum students
• Troubleshoot and find solutions to day-to-day logistical challenges
• Review employee performance regularly, at minimum annually, providing feedback and opportunities for growth and development
• Identify and support relevant opportunities for employee mentorship and professional development
• Coordinate and supervise volunteers, including recruitment, training, scheduling, tracking of hours, and special events to honour volunteers
• Manage and procure supplies, furniture, and other equipment
• Ensure that the operations and facilities of the organization are in compliance with safety regulations, such as local fire codes, health and safety standards, accessibility standards, and other laws
• Coordinate the use of AFP spaces including office assignments, room bookings, storage areas, etc.
• Negotiate contracts and service agreements and maintain ongoing relationships with vendors, suppliers and/or service providers on a regular basis
• Coordinate and oversee the work of contractors
• Be the main point of contact with our IT providers by liaising between staff and IT provider
• Update and create operational systems such as policies and procedures, tools and documents
• Contribute to reporting for funders and other stakeholders
• Manage, and operate within operational budgets
• Coordinate on-site projects such as special events and renovations
• Provide back-up for front-line support work
• Additional responsibilities may include: Facilitation of some programming, communications and administrative tasks, and coordination of professional development activities.

Education and Experience:

• Minimum 2 years' experience working in a community-based organization
• Experience in a supervisory or management role
• Experience with some or all of the following operational areas: building maintenance, contract negotiation, vendor relations, office administration, custodial work, workplace health and safety
• Valid Drivers licence
• Experience with direct community support work
• Police Record Check, Child Abuse Registry Check, and Drivers Abstract

Skills and Abilities:

• Strong organizational and time management skills - ability to balance multiple competing projects and priorities
• Responsible, reliable, trustworthy, accountable, keen attention to detail, and able to work independently
• Administrative skills and computer literacy, including writing, Microsoft Office, internet, data entry
• Demonstrated ability to work respectfully in a cross-cultural context with diverse populations
• Strong interpersonal and communication skills, ability to collaborate effectively with teammates
• Creative problem solving and resourcefulness
• Empathy, a strengths-based, inclusive, and harm reduction-based approach to supporting both colleagues and community members
• Awareness of local community context and resources an asset
• Ability to do basic repairs and maintenance, use tools, etc. an asset

Acorn Family Place strives to employ a staff team that is diverse, inclusive, and reflective of the population that we serve. We welcome applications from applicants from equity-deserving groups and encourage but do not require applicants to self-identify.

To apply:

Please email a cover letter and resume to Carey Richards at executivedirector@acornfamilyplace.ca

We thank you for your interest; however, only candidates selected for an interview will be contacted.

Application deadline: February 17th 2025

Job Types: Full-time, Fixed term contract
Contract length: 20 months

Pay: $50,000.00-$57,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Life insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Application deadline: 2025-02-17
Expected start date: 2025-03-17