Job Description

Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: 1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we\xe2\x80\x99re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We\xe2\x80\x99re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well\xc2\xae. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Position: Manager, Internal Communication \xe2\x80\x93 Retail

Reports to: Director, Retail Communication - Internal

Location: Loblaw Companies Ltd., 1 President\xe2\x80\x99s Choice Circle, Brampton, Ontario L6Y 5S5

Position: Permanent full-time

Loblaw is a large organization, with a number of different divisions, products and services \xe2\x80\x93 all geared towards the needs of 19 million Canadians that shop with us every single week. We operate in grocery retail, pharmacy retail, apparel, financial services, eCommerce, and more. We have weighty expectations of ourselves as an organization, as we work hard to help Canadians Live Life Well. And while we admittedly have lofty goals, we do a lot of really cool stuff to achieve those goals.

We need an experienced, creative and collaborative individual to help keep our people informed \xe2\x80\x93 and excited \xe2\x80\x93 about all this great stuff. We have dynamic communications tools, and we need someone knowledgeable and excited to use them. That\xe2\x80\x99s why we are looking for a Manager, Internal Communication to support our Market, Wholesale, Liquor and Optical teams.

Here\xe2\x80\x99s what you\xe2\x80\x99ll need to do:

• 
  Establish strong working relationships with leaders from the Market, Wholesale, Liquor and Optical teams. This includes providing expert service and counsel to the divisional president and their entire senior leadership teams as needed.
• 
  Lead all aspects of communication plans within and about the Market, Wholesale, Liquor and Optical teams; maintain consistency in the approach to communication across the teams, but, simultaneously customize messaging for the audience. Ensure passionate support of the teams\xe2\x80\x99 unique customer value proposition, or purpose.
• 
  Play a lead role in the awareness and adoption of our digital workspace, known as fl!p and our internal social media channel- Yammer.
• 
  Support the development of a communication approach for Store Operations, Category teams, and frontline colleagues and employees, by using our internal digital workspace.
• 
  Deliver engaging internal communication plans in support of our customer-facing programs; this includes hyping our seasonal campaigns to create colleague ambassadors.
• 
  Lead and deliver a wide range of corporate communication tactics, including annual conferences, departmental town halls, video segments, newsletters, executive speeches, external presentations, intranet articles, all company announcements, and more.
• 
  Foster a continuous improvement demeanour within the department, by effectively measuring the impact of communication efforts post-implementation and adjusting wherever necessary.
• 
  Act as a guardian of our internal brand standards. This includes managing our internal tone of voice based on the message at play.
• 
  Lead crisis communication plans, as needed. Spoiler alert: this can involve working evenings and weekends from time to time.
• 
  Occasionally travel in Canada (and abroad) to support various events and connect with frontline colleagues.

Ideally you will have:

• 
  5+ years of related experience, primarily in internal communication, doing most if not all of the things noted above.
• 
  University degree, with specialization in English, Communication, Public Relations or a related field.
• 
  Excellent written and verbal communication skills, a belief in plain language, and an ability to write in various styles and formats.
• 
  Track record of planning and implementing strategic communication plans that drive measurable business results.
• 
  Track record of planning and delivering in-person, hybrid and virtual events of various sizes.
• 
  In-depth understanding of internal communications principles and practices.
• 
  Proven ability to support and counsel senior leaders; strong interpersonal skills.
• 
  Experience with script development and video production.
• 
  Advanced knowledge of, and experience using the Microsoft Office Suite (Word and PowerPoint).
• 
  Comfort working in a fast-paced environment with the ability to adapt to change and meet timelines (without sacrificing quality!).
• 
  A positive demeanour, a desire to learn, and a willingness to roll up your sleeves to get work done either independently or as part of a team.
• 
  Assets: bilingualism, experience in the retail industry, and a sense of humour.

At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers.

Loblaw recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.

Employment Type: Full time

Type of Role: Regular
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.