Job Description

WHY WORK AT BACKWOODS? Backwoods Energy Services is a leading supplier of access and matting solutions, civil and forestry services, pipeline maintenance and security services in Western Canada. We have been able to attract best-in-class management, staff, and operators from across the industry, allowing us to successfully complete some of the largest midstream and utility projects in Alberta. Moreover, we have become the largest employer of Alexis band members, the largest independent source of income in the community. Each day, our team strives to live our mission of Driving economic opportunity by empowering Indigenous people and communities. The work we do at Backwoods is meaningful, as it helps build and grow the Alexis community. Experiencing the impact that our work has for building a sustainable future for Alexis is something we are passionate about.
Backwoods Energy Services is 100% owned by the Alexis Nakota Sioux Nation and one of the largest Indigenous owned companies in Canada.
Backwoods Group of Companies believes that our strength is our people and that diverse teams drive strong business performance. Our commitment to equity, diversity and inclusion is cemented in our mission and begins with the recognition that individuals have different needs. Backwoods is committed to providing the tools required build a resilient workforce and inclusive work environment.
OUR EMPLOYEES CAN COUNT ON US FOR:

• Competitive Wages
• A competitive Health Benefit Package
• Training Opportunities
• Career Growth Opportunities
• Recognition Programs
• Making impacts within Indigenous Communities and People

THE ROLE: We are looking for a highly motivated self-starter to lead the development of our information technology department, working alongside the Director of Operational Excellence to shape to build and execute a strategic vision for modernizing both the organization and the infrastructure, through the development and implementation of standardized processes, and providing consistent hands-on experience & assistance with help desk support.
Core skills include project management, leadership, and a breadth of technology experience supporting medium to large businesses. Ability to effectively communicate thoughts and ideas to a broad audience in simplistic, easy-to-understand terms and influence key decision-makers.
Acting initially as a department of one, this hands-on role requires the incumbent to manage our users and network infrastructures, track and manage all IT assets, provide timely and effective technical support to end-users, set up workstations, and manage telephone infrastructure and cell plans.
WHAT YOU’LL BE DOING:

• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
• Plans, organizes and implements technical projects.
• Experience migrating off legacy systems and developing strategic roadmaps to modernize the infrastructure
• Must be able to recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Provide technical support to internal customers to ensure each is able to work at optimal capacity, free of any IT-related limitations
• Effective and efficient triaging and solving all IT issues based on importance, topic, and urgency
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Install and configure software and hardware; manage network servers, cloud services and technology tools
• Set up accounts and workstations, including desktop/laptop setup troubleshooting, installation and configuration
• Ensure security and business continuity through access controls, backups, firewalls and hardware tracking
• Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
• Maintain quality service by establishing and enforcing organization IT standards.
• Proactively identify and communicate application issues to leaders and the team as needed
• Manage the organization’s phone system and cell phone plans
• Cloud backup management, permission management and upgrade systems with new releases and models
• Build IT team; inspire, develop and support team members to drive high performance and team engagement
• Manage multiple subcontractors and vendors on various projects
• Perform other related duties as required

WHAT WE’RE LOOKING FOR:

• Post-secondary degree or diploma in Information Technology or other related field, and 10+ years’ experience in IT management and leadership, managing direct reports & team building, conducting evaluations and new hire experience.
• Advanced knowledge of servers, networking, storage and cloud services (cloud storage, Office 365) for troubleshooting and maintenance purposes
• Experience in Enterprise Resource Planning (ERP) Systems
• Microsoft Gold Competency
• Experience in
• Able to design systems and solutions using industry best-practice
• Provide consultation on networking solutions (wireless, routers, and firewall) to provide core infrastructure services
• Experience migrating off legacy systems and developing strategic roadmaps to modernize the infrastructure
• Excellent interpersonal skills and a customer-centric attitude; maintain a high degree of professionalism, courteousness, and friendliness; able to work well and prioritize competing priorities under pressure
• Extensive experience supporting Microsoft Windows operating environments, including Active Directory, integration with Azure, and cloud services-this includes supporting the suite of Office365 applications such as Teams and SharePoint
• Enthusiastic with a commitment to learn; ambition to improve skill set and knowledge base
• Ability to craft, develop and implement policies and procedures, documenting the infrastructure and creating work instructions, workflows, and disaster recovery planning
• Ability to respond to support requests during non-core office hours

HOW YOU’LL SUCCEED

• Average first response time
• Average reply time
• Number of support requests
• First contact resolution rate
• Fully tracked and maintained hardware inventory
• Effective software licence management process
• Effective backup/cloud management system
• Effective cell phone plan management

HOW TO APPLY Please submit your cover letter and resume directly to our website: backwoodsenergy.ca/careers We thank all applicants for their interest in this position, however only selected candidates will be contacted for an interview. The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. HTUQVGoQZ4