Job Description

Position: Product Manager, Information Technology

Reports to: Vice President of Technology

Department: Information Technology \xe2\x80\x93 Product Management Team
Location: U.S. based Remote (see location requirements below), Canada Remote

Who we are:

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package(only applicable for U.S. employees).CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:

The Product Manager for CIEE Outbound is responsible for developing and supporting critical software applications that help CIEE\xe2\x80\x99s Global Internship businesses market to, acquire, and support program participants and host employers. Relying on a deep appreciation of customer needs and a solid understanding of technologies, the Product Manager owns and leads product strategy through the definition, design, execution, and support phases. This role serves as a key liaison within CIEE and helps to establish and maintain a strong working partnership between IT and its business counterparts and has direct management responsibilities for one or more Product Analysts.

The Product Manager owns the software product vision for the product line. This position is embedded in and works closely with a strong, global software engineering team acting as Product Owner in the Scrum framework, as well as leverage strong strategic thinking while collaborating on highly detailed and competing product initiatives with multiple lines of business.

What you\xe2\x80\x99ll do:

Product Development:

• Serve as the sole Product Owner working within the Scrum framework for CIEE Global Internship software products, maximizing the value of your team\xe2\x80\x99s incremental deliveries
• Manage and prioritize the product backlog for CIEE software products
• Write user stories and other product backlog items that contain workable, testable, and easy-to-understand acceptance criteria
• Conduct requirements gathering and refining product backlog items with your team
• Manage the continual development and maintenance of existing products by reviewing milestones with stakeholders and identifying and planning appropriate product releases
• Collaborate within the team and overall department on testing guidelines for items in development
• Design and collaborate on UI and UX for CIEE software products

Product Strategy:

• Liaise closely with key business and market stakeholders to build close and productive working relationships
• Regularly conduct stakeholder meetings (internal and external)
• Design and collaborate on innovative and workable solutions to satisfy market needs and customer expectations in close liaison with your Scrum Team(s) and stakeholders
• Lead the development of CIEE\xe2\x80\x99s Global Internship software product portfolio
• Research and track innovations in competitor activity to inform product direction and analyze CIEE\xe2\x80\x99s products strengths and weaknesses
• Analyze market research for insights that inform and validate proposed solution

Project Management:

• Negotiate deliverables and scope of requirements across multiple stakeholders and projects, fostering strong relationships between IT and business units
• Create and collaborate on business cases for IT solutions, considering infrastructure, licenses, development, and support
• Conduct working sessions that detail sizing and estimates of key features, and communicate the results through business cases
• Develop and maintain a roadmap for new product development, communicating internally and externally with clarity
• Facilitate a monthly steering committee meeting with Senior Leadership and key stakeholders

Management:

• Negotiate deliverables and scope of requirements across multiple stakeholders and projects, fostering strong relationships between IT and business units
• Direct manager of one or more Product Analysts
• Empower the team to lead the management, documentation, and follow-up of production support items as necessary
• Ensure the team is well-versed in gathering and writing acceptance criteria
• Establish and maintain a healthy framework for maximizing the value of your Product Analyst team
• Help identify and collaborate on key process improvements for your team

What you\xe2\x80\x99ll bring:

The ideal candidate will possess:

• Bachelor\xe2\x80\x99s degree or international equivalent
• A minimum of 4 years of relevant experience
• In-depth knowledge of Agile processes and principles
• In-depth knowledge of Scrum
• Scrum certifications preferred
• Salesforce experience preferred
• Excellent leadership, presentation, and communication skills
• Flexible and collaborative mindset
• Proven planning and organizational skills
• Sharp analytical and problem-solving skills
• Creative thinker capable of executing their vision
• High attention to detail
• High-level IT skills, competence in the production and analysis of data
• Proven ability to prioritize, meet deadlines, work under pressure, and, when necessary, with minimal resources
• Readiness to grow and develop yourself, our client group, and our Company
• Ability to embrace CIEE\xe2\x80\x99s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture

Location Requirements:

The position is available to candidates in the United States, except for candidates residing in:

• New York (State and City)
• Washington (State)
• Colorado
• California
• Jersey City, NJ

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to federal regulations a background check will be conducted as a condition of employment.

CIEE