East Coast Credit Union is seeking a Manager, Digital and Member Experience to join our team! This position will support our Member Advice Centre. Build your career at East Coast Credit Union, where you will discover exciting professional opportunities and a collaborative workplace with great benefits and teams that support you! East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience. Reporting to the Director, Partnerships & Digital Experience, the Manager, Digital Experience will oversee and manage the Member Advice Centre team and implement digital initiatives including products and service implementation for East Coast Credit Union. The incumbent provides effective leadership to the Member Advice Team to champion the staff in the delivery of unit growth, profitability, business development, increase member retention, and acquisition & member satisfaction. The incumbent assists with projects that support the digital strategy and priorities for East Coast Credit Union. They will establish and oversee service standards for delivering information, services, and advice to existing and prospective members. You would\xe2\x80\xa6
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