Requisition ID: 7591
Department: Transit Services Department
Service: Transit Strategic Communications & External Relations Service
Branch: Transit Information & Marketing Branch
Employment Type: 1 Full-time Temporary - Up to 3 years
Work Hours: 35.00 /hours per week
Affiliation: MPE
Salary Information: $88,335.52 - $111,718.88 annually (2022 rates of pay)
Location: 1500 St.Laurent
City: Ottawa, ON
Job Category: Transportation
Application Close: 14/04/2023

JOB SUMMARY

Transit Information & Marketing is responsible for the delivery of public-facing information services and marketing to improve the customer experience, the OC Transpo brand, and transit services in the City of Ottawa.
You are responsible for:

• Leading the team that is responsible for content and user experience for OC Transpo\xe2\x80\x99s website and other existing and future digital platforms that provide information to transit customers and stakeholders
• recommending, planning, coordinated development, management and implementation of communication programs that support the understanding, promotion and use of public transit services by customers and staff, through electronic, internet, intranet, telephone and mobile communication channels;
• planning, coordinating and supervising the activities of a team of application and data administrators, and content providers, and planning and managing the contracted services of support providers and system development projects;
• applying communications, transit, and systems expertise in the creation and deployment of content for the public and transit staff, concerning all aspects of the business including transit service, routing and schedules, policies, marketing objectives, and operational and management procedures, and the suitability, quality, and effectiveness of this content and delivery systems/channels;
• ensuring public access to timely and accurate service information on a 24x7 basis, coordinated with transit marketing, planning and operations units, IT infrastructure providers and on-street and facility maintenance staff;
• developing content for, and ensuring access to, employee intranet for transit operations, maintenance, management and Para Transpo staff, through a secure, interactive browsing environment, in support of employee engagement and business communication programs;
• providing professional leadership and input into the planning, implementation, and administration of policies and programs for the Transit Information and Marketing unit
• negotiating resources, cost and timing of system development and deployment activities, through contracts and partnerships with internal and external IT professionals, transit industry professionals and corporations providing transit communication products; and
• developing and monitoring operating budgets, and for managing the human resources of the section, including forecasting staffing levels, hiring, performance management and discipline of staff as necessary.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Communications, English, Information Systems or related field, or 3 year community college diploma in Information Systems, Business or Communications.
Minimum of 6 years of related experience with at least 3 years in a transit environment in the planning or communications field, and 4 years of experience in multimedia production for the general public (web, IVR, video and print) in a supervisory capacity, and 2 years in systems development work such as technical writing, documentation, requirements specification and project management.

KNOWLEDGE

• Branch/Department mandate, programs, operating policies, conventions, guidelines & procedures within Transit Services
• Extensive knowledge of Transit network, specific routes, schedules, fares, and signage
• Transit information systems and information architecture
• Practical & Conceptual knowledge of GIS, route itinerary planning, 24 hour scheduling, vehicle blocks etc.
• Project Management techniques, methodologies and practices
• Verbal, non-verbal and written communication techniques
• General knowledge of the City of Ottawa and of corporate and departmental policies and procedures
• Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area
• Contract document preparation, the tendering process and supervision of contracted services
• Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment
• Financial management practices and budget processes
• Computer applications, including MS Office, and specialized industry-standard graphics software including Quark Xpress, Adobe Illustrator and Photoshop
• Corporate software programs such as SAP, Microsoft Office applications, including Outlook
• Internet, desktop publishing, and graphics software, voice processing, and Transit specific software applications & systems such as TPOS, Hastus, 560-1000, and Schedprint
• Computer information data systems organizing principles and practices, such as for relational data bases
• Systems development methodologies
• Must possess the training, experience and knowledge to organize the work and its performance.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies

COMPETENCIES, SKILLS AND ABILITIES

Leadership Competencies: The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are:

• Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
• Demonstrates Business Sense - Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City\xe2\x80\x99s reputation and strategic direction
• Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders
• Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently integrates change into the organization
• Engages Employees - Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly
• Delivers Results - Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results
• Client-centric Focus - Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term \xe2\x80\x9cclient\xe2\x80\x9d includes both internal and external clients)

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.