Job Description

Our Halifax location is seeking a dynamic individual and results-oriented Manager of Client Relations to join our team and lead in delivering an exceptional client experience, as well as administrative duties.

Job Type:

Full-Time, permanent

Salary:

$22.00 - $26.00 based on experience

Benefits:

Extended health care

Free product knowledge

Discount on services and products

Closed on holidays

Team building events

Commission

Bonus Pay

Schedule:

Monday - Friday
9:00am - 5:00pm

:

As the manager of Client Relations at Gentle Touch Spa & Laser, you will play a pivotal role in ensuring that our clients have a great experience. All while maintaining the overall organization of the spa. You will be working along side the owner and general manager, communicating on a regular basis.

Responsibilities:

Client Experience Leadership:

You will be expected to provide leadership and strategic direction to ensure a consistent and exceptional client experience. Develop and implement client service standards, while enforcing all company polices, and procedures.

Team Management:

Assist and co-manage manage the front reception team, as well as monitor their performance, provide feedback, and facilitate ongoing professional development. Create and monitor reception task lists, and delegate accordingly.

Client Relations:

You will personally handle and resolve all complex client inquiries, complaints, and concerns, ensuring that all issues are addressed promptly and to the client's satisfaction.

Client Scheduling:

Oversee all appointment scheduling, optimizing efficiency and ensuring a smooth flow of clients throughout the spa. Monitor booking trends and adjust staffing as needed.

Treatment Coordination:

Communicate with the technician staff to successfully coordinate client treatments, ensuring that all clients receive personalized care tailored to their needs.

Client Engagement:

Develop and implement strategies to increase client engagement, loyalty, and retention. Promote spa services and products to clients to maximize revenue.

Inventory Management:

Maintain inventory of retail products, ensure appropriate stock levels, and implement inventory control measures by following the inventory schedule.

Reporting:

Prepare regular reports of daily/yearly sale comparisons, and revenue performance, as well as responsible for all month end paperwork.

Administration:

Prepare new employee packages, create SOPs, create and edit forms, set up vendor training, place orders for supplies for both reception and back end.

Qualifications:

Experience in client relations or customer service management within the medical spa, wellness or luxury hospitality industry considered an asset.

Strong leadership and team management skills

Excellent interpersonal and communication skills

Exceptional problem-solving skills

Ability to learn new software

Curiosity and initiative

Strong administrative skills with attention to detail

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications to Indeed or to

halifax@gentletouchonline.com

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Benefits:

Dental care Extended health care Store discount
Application question(s):

Describe the perfect leader: Describe a time where a problem arose and you had to adapt quickly to provide a solution:
Experience:

Administrative: 1 year (preferred) Management: 1 year (preferred)
Work Location: In person