Job Description

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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PagerDuty is growing, and we are looking for an experienced Manager to help design and implement a world-class, global network. As a Manager, Enterprise Applications, you will help lead a team of administrators and developers to design, build, and support PagerDuty's growing enterprise application environment - ensuring availability, reliability, and security for our users and critical business data.
Together with the other members of the enterprise applications team, you will have the opportunity to re-define how PagerDuty, designs, builds, and maintains a growing suite of applications around the world.
Key Responsibilities:

• Collaborate with various stakeholders and produce managers to conceptualize, develop, interpret, and analyze requirements to align business process efficiencies and improvements with system functionality, and ensure the accuracy of information feeding into the CRM systems.
• Maintain and continuously improve Lead to Order enabled with Salesforce, Zuora, CPQ, SpringCM, Marketo, DocuSign and any other related sales & procurement enterprise applications.
• Lead and manage a team of Salesforce administrators and developers to ensure effective implementation, customization, and maintenance of Salesforce applications.
• Implement process improvements and automations to optimize operational and support processes.
• Drive strategic initiatives aligned with business objectives to optimize Salesforce capabilities and integration across the enterprise.
• Provide guidance and mentorship to Salesforce administrators and developers, fostering a culture of continuous learning and development.
• Stay current with Salesforce best practices, new features, and industry trends to drive innovation and efficiency.
• Oversee day-to-day operations of Salesforce applications, including user support, troubleshooting, and issue resolution.

Basic Qualifications:

• Strong understanding of Salesforce platform architecture, security, and scalability considerations.
• Minimum of 5 years of experience in Salesforce administration and development, with 1+ years in a managerial or team lead role.
• Proven leadership skills with experience in managing and motivating a team of administrators and developers.
• Excellent communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) preferred.
• 1-2 years experience with Salesforce CPQ preferred.
• Experience with Agile methodologies and project management tools (e.g., JIRA) is a plus.
• Self-starter, reliable team player with ability to deliver projects on-time
• Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency

The base salary range for this position is 131,000 - 184,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Toronto office at least 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .
Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.