Job Description

DescriptionThis position is excluded from the bargaining unit.While this position welcomes applications from the public, please note that preference will be given to current employees at the University of Alberta. Please login to verify your internal candidate status.In accordance with the , this full-time continuing position offers a comprehensive benefits package that can be viewed on our and an annual salary range that will be commensurate with qualifications.Location - Work primarily takes place at Enterprise Square, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, M\xc3\xa9tis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to more than 14,000 faculty and staff, over 40,000 students and 260,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people \xe2\x80\x94 from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .About Shared ServicesShared Services is a close-knit community, composed of smart, approachable service teams who collaborate, exchange knowledge and identify solutions. Our expertise in developing, delivering and innovating the diverse catalogue of services we are responsible for supports the success of our university services.We provide advice, guidance and leadership in process, quality, and accuracy. Ultimately, we create a human, positive experience when it comes to collaboration and problem solving to ensure the solutions meet the parameters and work efficiently for the university community.Staff who join Shared Services can expect to feel empowered and supported to grow their careers with critical thinking, relationship building and ongoing learning opportunities.Working as Manager, Business Support ServicesReporting to the Director of Service Delivery & Client Experience, the Manager, Business Support Services provides strong and consistent leadership to a specialized team of functional analysts, reporting & data analysts and other service delivery professionals responsible for analyzing, defining, improving and optimizing (human resource and finance) business processes and practices by leveraging available technology, tools and application features to maximize ROI, automate processes and enhance data in support of analytics, reporting, metrics and quality control for the Shared Services service teams.In all facets of this role, the Manager endeavors to integrate and advance the University\xe2\x80\x99s commitments to equity, diversity, inclusivity and indigeneity.DutiesThe Manager, Business Support Services works collaboratively with and provides subject matter expertise (to service teams within Shared Services, other university service units, departments & faculties), provides troubleshooting, operational reporting, and analysis of activities related to Shared Services. The Manager works collaboratively with IST in the delivery of system enhancements, upgrades, validation testing, user documentation, communications, implementation, and training.This role is a significant contributor to the Shared Services strategy on the delivery and continuous improvement of services, provides service and support to the functions it oversees within the unit and is a collaborator, mentor, and leader in serving the diverse needs of the larger University community.Responsibilities include:1. Leadership & Culture:

• Provides leadership, builds and maintains a collaborative team through guidance, training, and mentorship, motivating them to provide excellent service, achieve desired outcomes, and ensure efficient operations.

2. Advancing Core Business Capabilities:

• Provides a strategic leadership/partnership role on the direction and oversight in the improvement, use and support of the PeopleSoft systems, FreshService and supporting business processes within Shared Services.
• Oversees the progress of approved recommendations and execution of internal business process review and scheduled system improvements.
• Lead role from a business perspective and impact on large, complicated multi-disciplinary business process and system review, design and enhancement projects with large University-wide impacts and consequences.
• Provides support to the entire university including Shared Services service teams, PeopleSoft users (500+), personnel contacts, faculties, and departments as well as all users of in-house applications that support Shared Services operations.

3. Optimizing Business Operations

• Discover and continuously evaluate industry trends, best practices, leading-edge technology, and process improvement ideas with university partners
• Provide a leadership role working with clients on the analysis, support, and access to multiple non-PeopleSoft applications that support high-impact HR operations.
• Identify business process challenges by analyzing process data and metrics and facilitate teams to critically review current processes for effectiveness, quality and simplification.

4. Data Reporting:

• This role develops and provides ongoing oversight of service level metrics and insights framework \xe2\x80\x93 including standard data elements, reporting and integrity of data.
• Design, generate, analyze, and distribute operational data and reports to clients, auditors, government agencies, worker\xe2\x80\x99s compensation board, benefit carriers, Statistics Canada, and other groups as required.

5. Business and End User Training & Documentation

• Manage the development and delivery of PeopleSoft application training to department users of eForms, distributed time and absence entry, operational reporting, and other modules, functions, or business processes as required and collaborate with Service Innovation to support end-user training in these systems.

6. Technological Support:

• Research and evaluate trends in software development methodologies, tools, and technologies and implement new and leading-edge practices in the design and enhancement of new and existing applications.
• Provide support to the unit in the use of new and existing Microsoft or other application software through the development of templates, macros, databases, queries or other tools as necessary.

Minimum QualificationsEducation:

• A degree in Business, Human Resource Management, Computing Science, or a related field.

Experience:

• Minimum five (5) years of leading in a large, complex, unionized environment.
• Minimum ten (10) years experience supporting PeopleSoft HCM and/or PeopleSoft Financials. Related enterprise applications may be considered.
• Minimum five (5) years experience working within or directly for a Human Resources environment.
• Several years of progressive experience managing large complex system process design and implementation.
• Functional knowledge in the design and delivery of reporting & data analysis based on PeopleSoft HCM and/or Financials using business intelligence tools like Tableau.
• Extensive experience with core software applications, including PeopleSoft, content management systems or other related technologies.

Preferred QualificationsPreferences:

• Certified Project Planner designation or certificate in project management, change management or Lean Six Sigma would be an asset.
• Knowledge of University regulations, especially in the areas of Human Resources/Finance is preferable.

Assets:

• Post-Secondary or large public sector experience, and
• Campus Solutions knowledge
• Financial knowledge

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, M\xc3\xa9tis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight June 21, 2024, Edmonton, Alberta local time.

University of Alberta