Job Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada\'s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

The Managed Services Administrator is an individual whose focus is on the support aspect of the DC Cloud and Infrastructure Services team. Working collaboratively with other Systems Administrators and Cloud Analysts, the Managed Services Administrator focuses on the routine maintenance and support delivery for our customers. The Systems Administrator, DC Cloud and Infrastructure is the initial contact point into the DC Cloud and Infrastructure Team. They own accountability in maintaining our services to the highest security and operational standards. They are also responsible for ensuring SLA times are met.

A successful applicant will have experience working in larger enterprise environments and have worked with a multitude of different technologies. Our services are focused on the Service Applications below but we are interested in individuals that have proven themselves in a support environment. Experience in support delivery, enterprise environment management, cloud and backup technolgies is an asset.

Service Applications

• VMware Cloud Suite
• Commvault Backup
• Support of Enterprise Infrastructure including DNS, Active Directory, Windows Administration and Linux administration

Education

• \xe2\x80\x8bPost-Secondary education with a focused track in Computer Science, Computer Technology or relevant Work Experience

What you bring:

• +2 years working in Enterprise environments providing infrastructure support for common Enterprise services
• Working knowledge of Linux/Unix based operating systems
• Working knowledge of Windows Operating Systems
• You understand basic networking principles
• IP / Subnetting
• Routing
• Firewalls
• Simple troubleshooting via OS tools (Ping, Traceroute, Telnet)
• +2 years supporting a VMware infrastructure
• VMware Virtual Center
• VMware ESXi
• Experience with the following VMware Tools is a plus
• VMware vROPs
• VMware LogInsight
• VMware NSX
• \xe2\x80\x8b1+ year experience with a Backup Utility
• Work well within a team.
• Strong communication both spoken and written
• Strong time management
• Ability to work constructively on multiple tasks at once.
• Participate in an OnCall rotation that occurs every 6~7 weeks

Certifications

• VMware 6.5 VCP Certification or above is preferred
• Commvault 10 Professional Certification or above is preferred

What you will do:

• Support the Help Desk and Service Desk through customer incidents
• Serve as request entry point for Customer and Internal requests (Work Orders, Tickets)
• Work with Solutions Delivery team in the provisioning of services.
• Provide weekly status of ongoing activities to the Senior Manager, Data Centre Cloud and Infrastructure
• Provide open and honest feedback
• Monitor Ticket Queues to ensure agreed upon SLAs are met
• Provide accurate delivery times for assigned tasks
• Identify improvements to customer delivery and support activities
• Follow established ISMS published Guidelines
• Manage your own time effectively
• Ensure tickets are handled in a timely and professional manner. Updates are to be provided at regular intervals or in the case of escalated issues at pre-determined SLA or documented response times. You are driving the resolution of customer issues working collaboratively with fellow team members
• Identify any risk to agreed upon timelines ensuring those are communicated to management or relevant project manager
• Documentation for support of team services is created and kept up to date
• Work closely with Front line teams to identify issue reoccurances, work with team members providing go forward solutions and document those processes
• You consider other teams in the decisions you make. Expectation is that if you make changes affecting another area you are performing a consultation with them before proposing those changes
• You are looking for ways to improve the overall supportability and operability of our services
• Ticket queue and associated issues related to customer services
• Requested tasks from Management Team
• Effective Troubleshooting of team services providing troubleshooting of initial issues before engaging the Cloud infrastructure Analysts
• Monitor Ticket Queues to ensure SLAs are met
• Driving Ticket resolution between multiple groups
• Participate in group oncall rotation

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 550 Cochrane Drive (194), Markham, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Systems Administration
Requisition ID: 282388

Together, we\'ll make more possible, and these six shared values guide and define our work: * Our people are at the heart of our success

• Our customers come first. They inspire everything we do
• We do what\'s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Posting Notes: Digital & Technology

Location:

Brampton, ON, CA Kelowna, BC, CA Brandon, MB, CA Victoria, BC, CA Burnaby, BC, CA Bradford, ON, CA Concord, ON, CA Oshawa, ON, CA Summerside, PE, CA Strathmore, AB, CA Owen Sound, ON, CA Wetaskiwin, AB, CA Cochrane, AB, CA Tsawwassen, BC, CA North York, ON, CA Hamilton, ON, CA Whitby, ON, CA Glace Bay, NS, CA Yarmouth, NS, CA East York, ON, CA Niagara Falls, ON, CA Peterborough, ON, CA Unionville, ON, CA Russell, ON, CA Abbotsford, BC, CA Georgetown, ON, CA St Peters, NS, CA Stouffville, ON, CA Little Britain, ON, CA Medicine Hat, AB, CA Thunder Bay, ON, CA Halifax, NS, CA Maple, ON, CA Scarborough, ON, CA Richmond, BC, CA Mount Pearl, NL, CA Sarnia, ON, CA Barrie, ON, CA Woodstock, ON, CA Langley, BC, CA Gloucester, ON, CA Okotoks, AB, CA Prince George, BC, CA London, ON, CA Sherwood Park, AB, CA Pickering, ON, CA Fort McMurray, AB, CA Etobicoke, ON, CA Cornwall, ON, CA Regina, SK, CA Stratford, ON, CA Ancaster, ON, CA Duncan, BC, CA Vancouver, BC, CA Bloomfield Station, PE, CA Pembroke, ON, CA Cranbrook, BC, CA Kitchener, ON, CA York, ON, CA Fort Saskatchewan, AB, CA Sudbury, ON, CA Kincardine, ON, CA Courtenay, BC, CA Gander, NL, CA Collingwood, ON, CA Fenelon Falls, ON, CA Simcoe, ON, CA West Vancouver, BC, CA Bedford, NS, CA Sydney, NS, CA Red Deer, AB, CA Squamish, BC, CA Orillia, ON, CA Guelph, ON, CA Grande Prairie, AB, CA Grand Falls-Windsor, NL, CA Milton, ON, CA Midland, ON, CA Waterdown, ON, CA Dartmouth, NS, CA Port Williams, NS, CA Brantford, ON, CA Mississauga, ON, CA North Bay, ON, CA New Westminster, BC, CA Nanaimo, BC, CA Keddys Corner, NS, CA Ottawa, ON, CA Charlottetown, PE, CA Port Perry, ON, CA Amherst, NS, CA Newmarket, ON, CA Lower Sackville, NS, CA St Catharines, ON, CA Windsor, ON, CA Lethbridge, AB, CA Keswick, ON, CA Penticton, BC, CA Surrey, BC, CA Burlington, ON, CA Courtice, ON, CA Saskatoon, SK, CA Port Coquitlam, BC, CA Markham, ON, CA Orangeville, ON, CA Oakville, ON, CA Truro, NS, CA Kingston, ON, CA Timmins, ON, CA Campbell River, BC, CA Vernon, BC, CA Cambridge, ON, CA Whistler, BC, CA Kamloops, BC, CA Winnipeg, MB, CA Thornhill, ON, CA Calgary, AB, CA Woodbridge, ON, CA Sault Ste. Marie, ON, CA Belleville, ON, CA New Minas, NS, CA Chilliwack, BC, CA Nepean, ON, CA Pefferlaw, ON, CA Bowmanville, ON, CA Trenton, ON, CA Tillsonburg, ON, CA Rocky View County, AB, CA St. John\'s, NL, CA Richmond Hill, ON, CA Liverpool, NS, CA Stittsville, ON, CA Camrose, AB, CA Dundas, ON, CA Aurora, ON, CA Ajax, ON, CA North Vancouver, BC, CA Toronto, ON, CA Waterloo, ON, CA St. Albert, AB, CA Bracebridge, ON, CA Canmore, AB, CA Orleans, ON, CA Corner Brook, NL, CA Edmonton, AB, CA St Thomas, ON, CA Chatham, ON, CA Coquitlam, BC, CA Kanata, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

\xc2\xb7 Health & well-being benefits
\xc2\xb7 Donation matching
\xc2\xb7 Paid time off for volunteering
\xc2\xb7 Wealth Accumulation including: Pension plan & Employee stock options
\xc2\xb7 Generous employee discounts
\xc2\xb7 Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

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Rogers Communications