Job Description

ONLY APPLY IF YOU HAVE 2+ YEARS EXPERIENCE IN RESIDENTIAL LEASING AS A LICENSED REALTOR

Connect.ca Realty is one of Canada's top-performing real estate teams. We manage a growing portfolio of residential properties across the GTA and are looking for a

Leasing & Client Experience Manager

to own the revenue engine of our leasing department.

The Role

This is a leadership role focused on

Speed, Communication, and Conversion.

Your job is to ensure every property in our ecosystem is leased at top market rents with zero vacancy.

You will be supported by a

full-time assistant (VA)

and work closely with leadership.

Key Responsibilities

Leasing Leadership

Oversee pricing, listing, and marketing of all rental units Ensure units are listed promptly and leased as quickly as possible Target leasing timelines of

30 days or less

where possible Coordinate and handle showings, applications, approvals, and lease execution Monitor market trends and adjust pricing and strategy accordingly

Listing & Onboarding Inspections

Coordinate and participate in onboarding inspections for new listings Take high-quality photos and videos for listings Virtually stage photos where required Place and manage lockboxes for showings Ensure listings are market-ready before going live

Customer Service & Communications

The Voice of the Brand:

Serve as the primary, professional point of contact for owners and tenants throughout the leasing and onboarding lifecycle.

The Nurture Engine:

Maintain consistent, high-value communication with landlords and tenants to identify future resale and buyer opportunities for the Connect.ca sales team.

Professional Standards:

Enforce a best-in-class communication experience that reflects Connect.ca's "Real Estate Made Simple" philosophy.

Office Management & Internal Coordination

The Lifecycle Bridge:

Manage the critical transition from "Lease Signed" to "Property Management Active," ensuring a flawless handoff between the leasing process and the operations/maintenance team.

Workflow Integrity:

Oversee the internal coordination between leasing, operations, and accounting to ensure the client never feels the "gap" between departments.

Team Leadership

Lead and manage a dedicated assistant supporting leasing and communications Coordinate closely with operations, maintenance, and accounting Hold the team accountable to response times and service standards Improve workflows and communication processes over time

Marketing & Social Media

Ensure rental listings are promoted consistently across platforms Oversee basic social media activity related to leasing and PM services Coordinate listing posts and property highlights Increase Google Reviews

Bonus & Growth Opportunities

In addition to base compensation, this role includes bonus opportunities for:

Base:

$60,000 (For the "Experience" and "Coordination" excellence)

Velocity:

$100 bonus for leasing <30 days.

Leasing:

$250 / $100 per transaction.

Ecosystem:

$250 Referral Fee for every Sale or Buy introduction.

Expectations are to make $80k++

This role offers strong upside for someone focused on long-term relationship building. While it replaces a previous role, the position has been revamped.

What We're Looking For

Strong experience in real estate leasing Proven ability to move fast, prioritize, and problem-solve Excellent communication and organizational skills Natural leadership and ownership mindset Comfortable working

in-office

and visiting properties as needed Positive attitude, resourceful, and team-oriented

Why Join Us

True management role with ownership and accountability Support from a high-performing real estate organization Clear expectations and room to grow Bonus-driven upside tied to real results Opportunities for growth within the organization

How to Apply

Please apply with your resume and a brief note outlining:

Your leasing experience Your experience managing teams, workflows, or office operations Why you would be a great fit for this role
We are reviewing applications quickly and interviewing on a rolling basis.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

Extended health care
Work Location: In person