Job Description

Leasing & Customer Experience Manager

Downtown Toronto (In Office)
Salary: $65,000 per year + Bonus Opportunities
Full-time / In Office - 495 Wellington Street West.

About Us

Marco Property Management is the Property Management Division of

Connect.ca Realty

, one of Canada's top-performing real estate teams. We manage a growing portfolio of residential rental properties across the GTA and are actively rebuilding and scaling our property management operations under one unified vision.

This is an exciting opportunity to step into a

senior execution and leadership role

within a fast-growing real estate organization.

The Role

We are hiring a

Leasing & Customer Experience Manager

to take full A-Z ownership of leasing execution and property management communications.

This role blends the

end-to-end ownership of a Realtor

with the

organization and leadership of a senior administrator

. You will oversee pricing, listings, leasing execution, and all leasing-related owner and tenant communication, while coordinating closely with internal teams.

This is a

hands-on management role

focused on speed, accuracy, accountability, and service.

You will be supported by a full-time assistant (VA) and work closely with operations, maintenance, accounting, and leadership.

Key ResponsibilitiesLeasing Leadership

Oversee pricing, listing, and marketing of all rental units Ensure properties are listed promptly and leased efficiently Target leasing timelines of 30 days or less where possible Coordinate showings, applications, approvals, and lease execution Monitor market trends and prepare pricing recommendations for approval
Listing & Onboarding

Coordinate and participate in onboarding inspections Take high-quality photos and videos for listings Virtually stage listings when required Place and manage lockboxes for showings Ensure listings are market-ready before going live
Customer Service & Communications

Manage the shared property management inbox Ensure all communications are organized, actioned, and assigned Triage and track owner and tenant requests Ensure timely responses and proper follow-through Act as the escalation point for service-related issues Maintain a high standard of professionalism and client experience
Office Management & Internal Coordination

Act as the central coordinator between leasing, operations, maintenance, and accounting Ensure workflows are followed and nothing falls through the cracks Maintain visibility over open issues, responses, and follow-ups Keep the PM division organized and aligned day-to-day
Team Leadership

Lead and manage a dedicated assistant supporting leasing and communications Hold the team accountable to response times and service standards Improve workflows and communication processes over time
Marketing & Growth Support

Ensure rental listings are promoted across platforms Coordinate leasing-related social media posts and property highlights Encourage and manage Google Review requests Identify opportunities to convert owners and tenants into future buyers and sellers
What Success Looks Like

Units are leased quickly and consistently Vacancy is actively managed and minimized Owners feel informed, supported, and confident Tenant communication is professional and responsive The PM inbox is organized and controlled Clear ownership across all tasks and communications
Bonus & Growth Opportunities

In addition to base salary, this role includes bonus opportunities tied to:

Successful lease execution Reduced vacancy timelines Client conversions into resale or pre-construction opportunities Long-term relationship building through Connect.ca Realty
Bonus will range from 0-$50-$100 per property/lease.

What We're Looking For

Strong experience in real estate leasing and/or property management Proven ability to move fast, prioritize, and problem-solve Excellent communication and organizational skills A natural leadership and ownership mindset Comfortable working in-office and visiting properties as needed Positive, resourceful, and team-oriented Experience with property management systems and shared inbox workflows is an asset
Why Join Us

True management role with ownership and accountability Support from a high-performing real estate organization Clear expectations with room to grow Bonus-driven upside tied to real results Opportunity to help rebuild and scale a growing property management division
How to Apply

Please apply with your resume and a brief note outlining:

Your leasing or property management experience Your experience managing workflows, teams, or operations Why you would be a great fit for this role
We are reviewing applications on a rolling basis and interviewing quickly.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

Extended health care
Work Location: In person