Job Description

ONLY APPLY IS YOU HAVE 5+ YEARS RESIDENTIAL LEASING EXPERIENCE

Marco Property Management is the Property Management Division of Connect.ca Realty, one of Canada's top-performing real estate teams. We manage a growing portfolio of residential properties across the GTA and are actively rebuilding and scaling our property management operations under one unified vision.

This is an exciting moment to join the team. We are elevating standards, tightening systems, and building a fast, accountable, client-first operation. This role is critical to that transformation.

The Role

We are hiring a

Leasing & Customer Experience Manager

to lead leasing execution and oversee all property management communications.

This is a

management and leadership role

, focused on speed, accuracy, accountability, and service. You will be responsible for ensuring properties are priced correctly, marketed quickly, leased efficiently, and supported by strong internal coordination and office operations.

You will be supported by a

full-time assistant (VA)

and work closely with operations, maintenance, accounting, and leadership.

Key Responsibilities

Leasing Leadership

Oversee pricing, listing, and marketing of all rental units Ensure units are listed promptly and leased as quickly as possible Target leasing timelines of

30 days or less

where possible Coordinate showings, applications, approvals, and lease execution Monitor market trends and adjust pricing and strategy accordingly

Listing & Onboarding Inspections

Coordinate and participate in onboarding inspections for new listings Take high-quality photos and videos for listings Virtually stage photos where required Place and manage lockboxes for showings Ensure listings are market-ready before going live

Customer Service & Communications

Manage the shared property management inbox Triage, assign, and track owner and tenant communications Ensure timely responses and proper follow-through by the team Act as escalation point for service issues when needed Maintain a high standard of professionalism and client experience

Office Management & Internal Coordination

Act as the

office manager for the leasing and PM communications function

Ensure internal workflows are followed and nothing falls through the cracks Coordinate priorities between leasing, operations, maintenance, and accounting Maintain visibility over open issues, responses, and follow-ups Help keep the PM division organized, responsive, and aligned day-to-day

Team Leadership

Lead and manage a dedicated assistant supporting leasing and communications Coordinate closely with operations, maintenance, and accounting Hold the team accountable to response times and service standards Improve workflows and communication processes over time

Marketing & Social Media

Ensure rental listings are promoted consistently across platforms Oversee basic social media activity related to leasing and PM services Coordinate listing posts and property highlights Increase Google Reviews

Bonus & Growth Opportunities

In addition to base compensation, this role includes bonus opportunities for:

Successful lease execution Reducing vacancy timelines Converting owners and tenants into future buyers and sellers Supporting resale and pre-construction opportunities through Connect.ca Realty
This role offers strong upside for someone who thinks beyond transactions and builds long-term relationships.

What We're Looking For

Strong experience in real estate leasing and property management Proven ability to move fast, prioritize, and problem-solve Excellent communication and organizational skills Natural leadership and ownership mindset Comfortable working

in-office

and visiting properties as needed Positive attitude, resourceful, and team-oriented
Experience with property management systems, shared inbox workflows, and listing management is an asset.

Why Join Us

True management role with ownership and accountability Support from a high-performing real estate organization Clear expectations and room to grow Bonus-driven upside tied to real results Opportunity to help rebuild and scale a growing PM division

How to Apply

Please apply with your resume and a brief note outlining:

Your leasing experience Your experience managing teams, workflows, or office operations Why you would be a great fit for this role
We are reviewing applications quickly and interviewing on a rolling basis.

Job Types: Full-time, Permanent

Pay: $65,000.00-$80,000.00 per year

Benefits:

Extended health care
Work Location: In person