Job Description

Leasing & Client Experience Manager

Leasing and Property Management Division

Connect.ca Realty | Marco Property Management

Downtown Toronto (In-Office)
$65,000 base + performance-based bonus

About the Role

The

Leasing & Client Experience Manager

is a senior execution and leadership role within the Leasing and Property Management Division of

Connect.ca Realty

, working closely with

Marco Property Management

.

This role is responsible for two core business functions:

Driving leasing performance

through disciplined execution to minimize vacancy and protect revenue

Owning client and tenant communications

to ensure clarity, responsiveness, consistency, and accountability across the team
This is a

high-precision, execution-focused role

. It is not a discretionary or independent decision-making position. Success depends on accuracy, consistency, follow-through, and strict adherence to established pricing approvals, procedures, and timelines.

The Leasing & Client Experience Manager oversees leasing execution, implements approved pricing and marketing strategies, manages the shared communications inbox, and leads a dedicated full-time assistant supporting daily operations.

Key Objectives

Ensure vacant units are priced correctly, marketed immediately, and leased within target timelines Deliver a best-in-class communication experience for owners and tenants Create clarity and accountability across property management communications Identify and resolve issues early to reduce operational friction Act as a dependable operational leader within the Marco and Connect.ca ecosystem

Core ResponsibilitiesLeasing Execution & Performance

Oversee day-to-day leasing activity across the portfolio Ensure all units are priced accurately per approved pricing strategies Prepare and present pricing recommendations when required (without independent implementation) Ensure listings are created, published, and marketed immediately upon vacancy or notice Monitor days-on-market and flag vacancy risks early Maintain a target of leasing units within 30 days whenever possible Coordinate closely with leasing, operations, and turnover teams Ensure all listings meet professional, brand, and accuracy standards Identify execution gaps and recommend process improvements to increase leasing velocity

Client & Tenant Communications

Own and manage the shared property management inbox Triage, assign, and track all incoming owner and tenant communications Ensure timely, professional, and consistent responses Hold team members accountable for closing communication loops Escalate issues appropriately and ensure resolution Maintain a calm, solutions-oriented communication style Ensure owners feel informed, supported, and confident in our management

Team Leadership & Support

Lead and manage a full-time assistant supporting leasing and communications Delegate effectively while maintaining quality control Ensure all work follows established SOPs and service standards Collaborate closely with operations, accounting, and maintenance teams Provide steady leadership during peak leasing cycles and high-volume periods Model urgency, professionalism, consistency, and accountability

Marketing & Visibility

Oversee execution of leasing-related marketing activities Ensure listings are promoted across approved platforms Coordinate property management social media posts as directed Maintain consistent messaging aligned with brand voice Identify opportunities to highlight listings, services, and leasing wins

Skills & Experience Required

Strong background in residential real estate leasing Proven experience managing leasing portfolios and listings Excellent written and verbal communication skills Highly organized with strong attention to detail Process-driven and execution-focused Comfortable operating within structured systems and approvals Strong leadership presence rooted in reliability and consistency Ability to move quickly without sacrificing accuracy or quality Collaborative team player who thrives in a growing environment

What Success Looks Like

Units are leased quickly and consistently Vacancy periods are minimized through disciplined execution Owners feel informed, confident, and well supported Tenants feel communicated with and taken care of The shared inbox is organized, responsive, and controlled Clear ownership and accountability across the team Issues are surfaced early and resolved efficiently

Compensation, Incentives & Growth

In addition to base salary, this role includes

performance-based bonus opportunities

tied directly to leasing outcomes and business growth.

Bonus opportunities may include:

Leasing Performance

Incentives tied to successful lease execution Bonuses for minimizing vacancy periods

Owner & Tenant Conversions

Participation in revenue from converting property management clients into: Resale listings with Connect.ca Realty Pre-construction purchases through Connect.ca

Cross-Division Collaboration

Collaboration with Connect.ca resale and pre-construction teams Recognition and compensation for contributions that drive revenue across the broader Connect.ca ecosystem
Job Type: Full-time

Pay: From $65,000.00 per year

Work Location: In person