Job Description

ABOUT THE ROLE
Reporting to the Manager, Training and Education, the Learning & Development Specialist role will support Bayshore’s Learning & Development team, including the design, development and delivery of in-person and virtual workshops. Participates in other learning activities to advance training and skills development for Bayshore’s Patient Support Services (PSS) team.

Please note: This is a work from home position with occasional visits to the Mississauga office. A DAY IN THE LIFE

• Delivery and scheduling of training programs in coordination with other internal stakeholders.
• Strong verbal communication skills with the ability to present to large groups.
• Assist with design and development of online and in-person curriculum and learning needs.
• Execute e-learning strategies, workshops, and programs.
• Coordination and delivery of new employee orientation.
• Administration and reporting of learning and development activities.
• Have extensive experience with LMS platforms.
• Work closely with LMS Administrator and other business teams.
• Assist the Manager, Training and Education to source and secure a strong roster of internal (and potential external) facilitators, subject matter experts and coaches to support Bayshore’s learning.
• Contribute and facilitate onboarding and retention strategies for Bayshore team members.
• Leverage your design, facilitation and participant experience expertise to support the creation, assembly and maintenance of learning materials including slide decks, participant presentations, online learning content creation, etc.
• Have a strong understanding of and experience working with needs analysis, evaluation and feedback of learning initiatives.
• Performs other duties & projects as assigned.

• Ensure education and quality assurance programs adhere to government, company and ISO 9001-2000 standards.
• Participate in proactive Health & Safety activities while performing all duties. Notify immediate supervisor of any Health & Safety risks or concerns. Complete Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintain confidentiality of client and corporate information at all times.
• Complete other administrative tasks as requested.

• University degree or equivalent combination of education and experience in Social Sciences, Health Care, Business Administration or related field.
• Superior written and oral communication skills to deliver training courses, workshops and presentations and prepare training documents, correspondence and reports.
• 3+ years of working experience and/or formal training in adult education principles
• Demonstrated experience in development, design and delivery of training courses (ADDIE/SAM).
• Prior experience with learning initiatives and HR functions overall.
• Advanced experience with MS Office applications and learning technology
• Advanced proficiency in e-learning software/tools such as Articulate 360 Storyline, Camtasia, Captivate or other authoring tools.
• Experience using a Learning Management System (LMS).
• Problem-solving skills to identify gaps, develop training solutions, implement appropriate strategies, and resolve logistical issues and challenges.
• Strong interpersonal skills including sensitivity, tact and professionalism when working with course participants, team members, co-workers and internal and external stakeholders.
• Organizational skills to undertake multiple assignments and identify priorities.
• Judgment and discretion skills to make recommendations, identify needs; and resolve issues.
  
  Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and applicable Provincial Human Rights Code.