Job Description

JOB SUMMARY:

The responsibility of a Lead Server is to provide professional and friendly food and beverage service to our guests. In addition the Lead Server will provide leadership and training for a F&B Servers.

ACCOUNTABILITIES:

The Server must ensure that guests feel welcome and comfortable;

They must ensure that guests are served in a quick, efficient and courteous manner consistent as well as providing direction, in maintaining consistent service levels, and assistance to their peers.

QUALIFICATION STANDARDS

EDUCATION & EXPERIENCE:

Previous experience as a food and beverage server in a similar environment

Responsible beverage certification.

TOOLS & EQUIPMENT:

Wine opener, computer system, calculator, vacuum, hot plates, coffee and espresso machines, juice machines, credit card reference checking systems.

PHYSICAL REQUIREMENTS:

Long hours sometimes required.

Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

MENTAL REQUIREMENTS:

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must maintain composure and objectivity under pressure.

Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.

OTHER ABILITIES, SKILLS, KNOWLEDGE:

Good wine knowledge helpful.

Knowledge of sanitation policies required.

DUTIES & FUNCTIONS

ESSENTIAL:

Approach all encounters with guests and employees in a friendly, service oriented manner.

Responsible for taking guest orders, keeping them organized and timing the course of service for your guests

Provide direction in maintaining consistent service levels, and assistance to staff.

Effectively up-sell items from the menu

Buss and reset tables

Ensure customers are satisfied with their dining experience and report any comments or concerns they have to the Food & Beverage Supervisor/Manager

Process guest checks in a timely and efficient manner

Have full knowledge of entire menu, as well as daily specials, desserts, etc..

Keep an accurate record of all checks and reconcile cash with total sales at the end of shift.

Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.

MARGINAL:

Keep dining area / workstations and IRD workstations clean at all times.

Help clear tables when guests have completed their meals as well as after leaving their tables.

Clear all trays from guestroom floors and service areas when possible.

Other duties as required.

Job Type: Seasonal
Contract length: 4-6 months

Pay: $16.64 per hour

Flexible language requirement:

French not required
Shift:

Day shift Evening shift Morning shift Night shift
Work days:

Monday to Friday Weekends as needed
Application question(s):

Have you been employed by InnVest Hotels before? If yes, when was that and at what location?
Work Location: In person