Lead, It Operations
Halifax, NS, Canada
Job Description
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About Introhive Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management.
Founded in 2012, Introhive is the fastest-growing B2B sales intelligence and data quality management solution and is the proud recipient of the 2019 and 2020 Deloitte Technology Fast 50\xe2\x84\xa2 Award. Introhive has quickly grown to 240+ employees with 10 global office locations, supporting customers in the United Kingdom, Middle East, Asia, United States and Canada.
Introhive\xe2\x80\x99s platform includes a suite of AI-powered solutions that:
- increase employee productivity
- accelerate revenue intelligence
- dynamically map relationships in CRM
- and automate data enrichment
Leading brands in Technology, Commercial Real Estate, Financial Services, Accounting, Legal and Consulting trust Introhive for sales enablement and relationship intelligence.
The Opportunity: Introhive is looking for a full-time Lead, IT Operations to help support our growing team. Reporting to the Senior Manager of IT, the ideal candidate will have a demonstrated ability to deliver excellence in corporate IT processes and services. You are an organized individual who thrives in a fast-paced environment. This position can be based in Fredericton, Halifax or Saint John or remote in Canada in ET or AT timezones, and will have you collaborating with a global team in multiple time zones. As a senior technologist, you have the technical expertise and leadership experience to help lead the corporate IT function of a modern, growing business with 300+ employees globally. If you are a team player who thrives in a collaborative environment, loves to learn, and wants to grow alongside an organization, we want you!
Your Responsibilities:
- Function as a key technical leader of the IT function, leading technical planning and helping to drive the roadmap.
- Mentor other IT team members.
- Participate in Agile/Scrum processes to drive continuous improvement.
- Develop, improve, and document IT procedures and systems to support our high-growth technology company.
- Contribute to management of the full IT hardware asset lifecycle, including specifying and purchasing laptops, mobile devices, monitors, printers, conferencing equipment and accessories.
- Help coordinate on- and off-boarding of users, including account creation and training.
- Function as an escalation point and occasional frontline IT support for both local users as well as a global workforce, including maintenance, troubleshooting, and general issue resolution.
- Support a variety of services, technologies and environments, with a heavy focus on automation. Includes MDM management of Mac OS X and Windows 10/11 computers, maintenance of simple office networks, and management of a large portfolio of SaaS applications, including Google Workspace.
- Continuously monitor and improve the security of corporate systems, networks, and hardware.
- Automate remote provisioning and patching of endpoint systems so onboarding is seamless and hands-off.
- Assist with all the work required to support audit and compliance activities.
Qualifications
- Ability to learn quickly and pick up new technologies.
- Strong listening, writing and verbal communication skills
- Exceptional attention to detail, with strong problem solving and analytical skills
- Self-starter, able to manage multiple tasks and adjust to changing priorities
- Strong knowledge of internet security and data privacy principles
- Demonstrated ability to independently troubleshoot and resolve challenging technical issues
- Expertise administering both Mac OS X and Windows endpoints with MDM
- Experience administering Google G-Suite is an asset
- College diploma or a university degree with 5+ years\xe2\x80\x99 experience in system/network administration; or combination of equivalent experience, education, and training/certifications.
Why Introhive? We are one TEAM! We attract the best and brightest and we empower them. We value each other and do what it takes to make each other successful. We treat our customers and partners the same way. We embrace the power of unity, diversity, and collaboration in all that we do. Hiver Perks
- Flexible Work Hours
- Remote Work Supported
- Health & Dental Benefits
- Employee EAP
- Employee Resource Groups
- Continuing Education Programs
- Unlimited Paid Time Off
- Maternity/Parental Leave
- Retirement Plans
- Pet Friendly Offices
- Free Snacks
- A Chance to be Part of Something Great
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Job Detail
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Job IdJD2140320
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHalifax, NS, Canada
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EducationNot mentioned