Function Information Technology Solutions & Services (ITSS)
Stratum S1
Department Information Systems
Reports To Senior Technical Specialist \xe2\x80\x93 Enterprise Telecommunications
Date Created Date modified
May 14, 2015 June 23, 2017
JOB SUMMARY
High-level description of the purpose of the job
The Junior Telecommunications Specialist will perform the on-going maintenance activities required for the Dynacare\xe2\x80\x99s large and complex server, telephony and network infrastructure. He/She will provide the required infrastructure support services within the expected SLAs.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
List of critical duties that the incumbent is expected to perform
Perform equipment installations (Servers, Switches, and routers) and relocation of equipment as required
Provide second level technical support of existing network and telephony locally and remotely. This includes on-call status and occasional travel to remote locations
Responsible for Service Desk (receiving and coordinating in-house inquiries), as well as problem resolution and fulfillment of service requests regarding Information Systems infrastructure. This includes contacting appropriate service personnel at Dynacare and/or vendors and follow-up as required for complete and timely resolution
Log calls and troubleshoot hardware and/or software with contract vendors
Work closely with senior network management to propose improvements to the network infrastructure and executes various projects to improve IT service availability
Responsible for troubleshooting, configuration, administration and set up of the network and telephony related incidents, problems and proactive alert monitoring and resolution
Manage and maintain network documentation for all network/telecom devices and applications
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