Job Description

Description

Position at Dynacare

JOB DESCRIPTION

Job Title

Junior Telecommunications Specialist

Function

Information Technology Solutions & Services (ITSS)

Stratum

S1

Department

Information Systems

Reports To

Senior Technical Specialist - Enterprise Telecommunications

Date Created

Date modified

May 14, 2015

June 23, 2017

JOB SUMMARY

High-level description of the purpose of the job

The Junior Telecommunications Specialist will perform the on-going maintenance activities required for the Dynacare\'s large and complex server, telephony and network infrastructure. He/She will provide the required infrastructure support services within the expected SLAs.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

List of critical duties that the incumbent is expected to perform

• Perform equipment installations (Servers, Switches, and routers) and relocation of equipment as required
• Provide second level technical support of existing network and telephony locally and remotely. This includes on-call status and occasional travel to remote locations
• Responsible for Service Desk (receiving and coordinating in-house inquiries), as well as problem resolution and fulfillment of service requests regarding Information Systems infrastructure. This includes contacting appropriate service personnel at Dynacare and/or vendors and follow-up as required for complete and timely resolution
• Log calls and troubleshoot hardware and/or software with contract vendors
• Work closely with senior network management to propose improvements to the network infrastructure and executes various projects to improve IT service availability
• Responsible for troubleshooting, configuration, administration and set up of the network and telephony related incidents, problems and proactive alert monitoring and resolution
• Manage and maintain network documentation for all network/telecom devices and applications

Dynacare