Job Description

Posted Date: Feb 02, 2024

Junior Analyst - Help Desk

Special Areas Board, Hanna, Alberta

JUNIOR ANALYST - HELP DESK Comp #30177

To meet the increasing IT service delivery demands of a growing and dynamic public service organization, Special Areas Board, is seeking a qualified and self-motivated individual for the position of Junior Analyst.
The successful candidate will play a key role in the implementation, maintenance and support of Special Areas Board\'s hardware and software infrastructure, be super organized, eager to take initiative and work independently within a team.

Key Responsibilities Include:

Reporting to the Systems Analyst, this position is responsible for the maintenance and support of Special Areas Board\'s (SAB\'s) client endpoint experience; ensures endpoints are compliant and secure. Monitors system operations and performance. Completes computer and assists with network installations and provides ongoing support; provides desktop support for both hardware and software.

• Provides support and assistance to all Special Areas Board (SAB) staff regarding computer and technology related issues, including staff training/orientation in areas of technology.

• Focuses on desktop, laptop, iOS, VoIP phone, printers and end user support to SAB departments and District Offices.

• Effectively diagnoses, troubleshoots, and tracks desktop hardware and software issues via telephone or at the client\'s worksite.

• Ensures the computer systems and networks remain operational.

• Uses the SAB Helpdesk Ticketing software to properly track support requests.

• Trains staff and creates tutorials to help staff achieve common goals with technology.

Requirements:

• Minimum Grade 12 plus the completion of an accredited post-secondary IT or computer science program. A combination of experience and related training will be considered

• Minimum one (1) year experience in the Information Technology field, preferably in the public sector is preferred

• Fluency in supporting Windows 10/11 in a networked corporate environment

• Experience in troubleshooting printers both networked and directly connected

• Must be able to lift and maneuver devices up to 55 lbs., comfortable working with ladders and rooftops on occasion

• First rate communication skills: written and verbal skills, strong public relation skills, organization abilities and proven attention to detail with a high degree of accuracy and initiative.

• Valid Alberta Drivers License (Class 5 minimum)

• PowerShell, Scripting Languages, SQL Databases, GIS, particularly ESRI software; administering SharePoint, Office 365

• Proficient with iOS devices and managing them with MDM (Intune or CISCO)

• Programming languages such as python, or C#; troubleshooting application errors

• Upon commencement, the successful candidate will provide a Criminal Records Check

• Please include a contact email address on application or resume

COMPETITION NO: 30177 CLOSING DATE: Noon, February 16, 2024
Please send an application form and/or resume quoting competition number to:
Human Resource Services - Special Areas Board
Box 820, Hanna, AB T0J 1P0
SpecialAreasHR@specialareas.ab.ca

We thank all applicants; however only those invited for an interview will be personally contacted

Additional Job Information:

Salary Range: \xe2\x80\xa2 Annual Salary starting at $55,396 - $79,876 depending upon experience, education and training
Position Type: Permanent Full Time
Posted Date: Feb 02, 2024
Closing Date: Feb 16, 2024
Job ID: 30177

Rural Municipalities of Alberta