Help Desk Analyst Senior
Edmonton, AB, Canada
Job Description
Work must be done from within Canada, due to network and data security issues.
4 years of experience
Bachelor Degree - IT, CS, Math or Engineering Key responsibilities;
- The Application Help Desk Analyst provides application support to stakeholders.
- May be responsible and accountable for resolving data discrepancies related to student data within Stakeholder Registry (SHR).
- Utilizes Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forwards pending inquiries to the next level of expert support.
- Participate in related projects as required.
- Develop and maintain documentation as required.
- Ensures all Help Desk related policy, process and procedures are followed to track and monitor all incoming calls.
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Job Detail
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Job IdJD2279614
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEdmonton, AB, Canada
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EducationNot mentioned