Job Description

Faculty/Department VP Research Unit CIPSRT Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary
Join our dedicated team working on the RCMP PTSD Longitudinal study, contributing to ground-breaking research in support of the well-being of law enforcement professionals. We\xe2\x80\x99re seeking a Help Desk Analyst to be an integral part of this impactful initiative.

Reporting to the Director, Operations and Finance, the Help Desk Analyst plays a crucial role in providing technical support to project participants, study clinicians, and administrators involved in the RCMP PTSD Longitudinal Study. The role involves diagnosing system issues, determining effective resolutions, and ensuring confidentiality while liaising with third-party suppliers and management levels.

What You\xe2\x80\x99ll Do:

• System Diagnostics: Diagnose system issues affecting project participants and stakeholders.
• Problem Solver: Resolve issues promptly and efficiently or escalate complex issues as needed.
• Confidentiality Protection: Ensure the confidentiality of all participants\xe2\x80\x99 data and interactions.
• Communication Extraordinaire: Handle multiple incoming phone calls, deciding on immediate issue resolution or escalation. Interact effectively with the help desk/support personnel of third-party suppliers.
• Plus More: Be ready to take on additional related tasks as assigned \xe2\x80\x93 your role is dynamic and essential to our success!

Why Join Us?
At the University of Regina, we\xe2\x80\x99re more than just a campus \xe2\x80\x93 we\xe2\x80\x99re a community! Join our team and enjoy:

• Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff by assisting the University in connecting to communities and securing their support.
• Work-Life Balance: We value your well-being and know your personal life is most important!
• Dynamic and Inclusive Workplace: We value diversity and inclusivity. You\xe2\x80\x99ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
• Innovation Culture: We encourage fresh ideas and innovative thinking.
• Competitive Compensation: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Benefit Pension Plan, and much more!

If you\xe2\x80\x99re passionate about leveraging your technical expertise to support a vital longitudinal study and make a difference in the lives of others, we invite you to apply for this position. Position Requirements
What You\xe2\x80\x99ll Bring to the Position:

• Successful completion of both Grade 12 and a relevant technical certificate combined; and
• Minimum of 3 years\xe2\x80\x99 related experience.
• An equivalent combination of education and training may be considered.

Ideal Candidates Will Possess the Following Assets:

• Skill in French Bilingual (Level B).
• Knowledge of ITIL concepts.
• Possession of a Help Desk International (HDI) certificate as a Helpdesk Analyst or Support Centre Analyst.

Skills That Will Ensure Your Success in this Role:

• Knowledge of and experience with:
  • Mobile devices, wearable technology, and data transfer methods.
  • Providing technical support over the phone.
  • Escalation to multiple vendors for resolution of incidents.
  • Good judgement in enforcing regulations, policies and procedures while maintaining confidentiality.
• Ability to deal courteously and effectively with students, faculty, staff and the general public and co-workers, and to work harmoniously within a team environment.
• Ability to understand and execute oral and written instruction effectively.
• Ability to communicate effectively, both orally and in writing, with research staff, participants, and technical vendors.
• Demonstrated proficiency and experience working with Microsoft Office software, specifically Word, Excel and Outlook.
• Ability to work with limited supervision.
• Ability to organize multiple tasks, while maintaining accuracy and attention to detail, and meet deadlines.
• Ability to deliver excellent customer service.
• Ability to establish and maintain safe work practices.
• Ability to understand and follow safety procedures.
• Ability to respond to unusual, stressful, and sensitive situations in a calm, logical fashion.
• Ability to develop and maintain record-keeping systems and procedures.
• May be required to receive and maintain Enhanced Reliability security clearance status.

Physical Demands Pay Grade CUPE Phase 5 Salary Range $52,561.60 - $70,961.80 annually Status Term Work Hours
Typically Monday \xe2\x80\x93 Friday, 8:15am \xe2\x80\x93 4:30pm Evenings and weekend work is required, and is scheduled based on alternating with another Help Desk Analyst. Duration (if Term/Temporary) To March 31, 2024 (may be extended, may become permanent) Full-Time/Part-Time Full Time Preference Posting Target Posting Not Targeted

Additional Information



Contact Information



Job Open Date
11/30/2023


Job Close Date
12/13/2023


Open Until Filled
No


Special Application Instructions
Applicants must submit a cover letter and an updated resume that clearly states how they meet the posted qualifications.


Diversity Statement
The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University\xe2\x80\x99s employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.


Competition Number
20230757A/S