Help Desk Analyst Remote
Edmonton, AB, Canada
Job Description
OverviewHelp Desk Analyst
REMOTE, on-site meetings as needed.
Edmonton, Alberta, Canada
ContractThe resource will be responsible for delivering the following services:
4-5 years hands-on experience
- The Application Help Desk Analyst provides application support to stakeholders.
- May be responsible and accountable for resolving data discrepancies related to student data within the Stakeholder Registry (SHR).
- Utilizes Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forward pending inquiries to the next level of expert support.
- Participate in related projects as required.
- Develop and maintain documentation as required.
- Ensures all Help Desk-related policies, processes, and procedures are followed to track and monitor all incoming calls.
- Improves operations efficiency and effectiveness by identifying and recommending changes and enhancements.
- Contact ministry resources to resolve problems investigate alternatives for resolution and recommend solutions for implementing business process and systems changes.
- May co-ordinate Help Desk-related activities that require communications to the external stakeholders with business areas
- Cross trains within the Help Desk environment as required.
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Job Detail
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Job IdJD2282931
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEdmonton, AB, Canada
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EducationNot mentioned