Job Description

We are seeking a versatile and skilled IT Technician with a strong background to join our team. In this role, you will be responsible for maintaining and troubleshooting IT systems, networks, and infrastructure. The ideal candidate will possess a blend of technical expertise in IT support and building management, along with excellent communication and problem-solving skills.

Evaluates and resolves user problems as first point of contact; identifies and obtains appropriate resources for the resolution of complex problems; corrects routine hardware problems by making minor repairs to computer equipment, studies trends and makes long-term/major recommendations for the future Instructs computer system users in the use of computer equipment and applications; answers questions and assists in resolving problems with application use (MS office suite, Lync, PloyComm) Facilitates setup of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet user's needs Basic LANs/WANs knowledge Maintains various records, procedures and documentation for computer systems and software including asset management tracking and inventory of all company hardware Assists in the maintenance and installation of telephony, data, and video cabling throughout the corporate facilities Occasionally serves as the primary contact for response to emergency situations or critical problems with the technology or facilities, including events that occur during off-hours, 24/7 support (on-call rotation) Conducts periodic check-ins and establishes strong working relationships with office associate

To be a qualified candidate you must have the following:

2 year degree of applicable IT/IS Certification Proven experience in IT support, network administration, and system troubleshooting Strong knowledge of hardware, software, and networking technologies Familiarity with building management systems and facilities operations Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus

Key to being successful in this role:

Excellent problem-solving and analytical skills Ability to communicate technical information effectively to non-technical stakeholders Strong organizational and multitasking abilities Experience with project management and vendor management Ability to work independently and collaboratively in a fast-paced environment.

Why work for Minth? Here are the advantages of working at Minth.

International development platform*

Dynamic and efficient team*

All-round personal improvement*

Personalized humanistic care*

Diversified working atmosphere*

Modern office setting*

Competitive compensation package*