Job Description

About ESW - IT Business Advisors (ESW)

ESW is an established IT Consulting Firm providing end to end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools -- we can decrease costs and complexity and increase IT innovation.



ESW proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.



Courageous Spirit: Intentionally moving forward while persevering in a positive manner. Servant Heart: Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community. Fun Attitude: Approaching our lives in a way which encourages excitement, passion and enjoyment.

The Position Highlights

Intermediate IT Consultant / Systems Analyst Location: Victoria, BC - PSS Operations Department

Commitment and Term

Full-time, permanent Hours: Monday-Friday 8 am - 5 pm, with some after-hours support required as needed

Primary Focus

We are looking for an experienced IT Consultant / IT Systems Analyst to work within a highly skilled Consulting team delivering enterprise solutions to our small to mid-sized business (SMB) and enterprise clients with a strong focus on client care, timelines, and deliverables You will be responsible for liaising with business, leaders, users and co-workers to provide technical support on complex issues related to our client's various infrastructure environments. Most of the work is conducted in Microsoft-centric server environments. This will be achieved by providing technical consulting, client support escalations, service delivery, and implementation services for ESWIT clients. Ability to work on new infrastructure projects taking instructions from Project Managers and Solution Architects. This opportunity requires a result-oriented, career professional, who thrives on building relationships and accepting new challenges within a fast-paced environment. The successful candidate must be client-centric (internal or external) and must have excellent client service and communication skills The successful candidate must be open to travel to support clients in and around the Victoria area as well as other ESWIT locations across AB or BC as required

Key Education and Experience

Preferred Minimum 3+ years of experience in an IT consulting or intermediate technical support role Post-secondary education in a computer-related discipline such as systems analysis would be preferred Related industry technical certifications are considered an asset Alternatively, an appropriate combination of education and experience may be considered One or more of the following Microsoft Certifications are preferred (or the ability to show that you are working towards achieving certification + Microsoft Certified: Azure Solutions Architect Expert (Combination of the following exams AZ-303, AZ-304, AZ-305)
+ Microsoft Certified: Messaging Administrator (MS-203)
+ Microsoft Certified: Teams Administrator Associate (MS-700)
+ Advanced knowledge of Windows 10
+ Windows Server 2012/2016/2019
+ Microsoft Azure and design, build, and deployment experience
+ Microsoft 365 product suite
+ Microsoft Teams (messaging, file sharing and collaboration, VOIP)
+ Virtualization - MS Hyper-V
+ Advanced knowledge with Microsoft Active Directory
+ Advanced knowledge of networking fundamental

+

Skills Required

Remain calm and work efficiently in stressful circumstances Ability to identify and define technical requirements for an Azure-based solution Ability to identify and define technical requirements for Microsoft Teams-based solutions Ability to work flexible hours in a team environment with changing priorities Able to work well as part of a team Actively practices different types of communication-based on Communication Channels and/or Style and Purpose

Proactively build the client relationship with each onsite or remote client engagement Provide IT service management for clients that are you are assigned the role of Primary Tech for Facilitate service improvement meetings with the technical team that is supporting specific clients Supporting the Account / Project Management Office in proposing and developing the "right" solution for the client Plan/setup/configure/deploy/troubleshoot desktops, servers, networks, with a focus on cloud services such as Azure and Microsoft 365 as well as servers and storage Investigating, troubleshooting, problem-solving and resolving technical issues and keeping detailed technical documentation Provide a combination of on-site client support, and remote support for the Victoria area Provide support for onboarding new clients to ESW Provide after-hours support work when needed Provide service desk support as needed Provide after-hours on-call support on a scheduled basis Assist with planning or implementation of small to complex projects Create and maintain technical and user documentation as required Provide sales support to Account Managers Collaborate with technical Subject Matter Experts to deliver the right solution Maintain client commitments related to service delivery requirements Assisting in the delivery of automated Managed Service products Performing other duties as assigned

Working Conditions

This position will be based out of the ESW Victoria, BC office location and supports the greater Victoria area and surrounding communities. This role can be physically demanding at times requiring carrying, setting up and servicing of hardware weighing up to 50 lbs. in a variety of office environments This role requires good time management skills and an ability to work with minimal supervision On-Site Response: consultants may spend some of their time working side by side with clients Will require own vehicle with insurance appropriate to business use The successful candidate must comply with the safety standards of ESWIT and/or its clients

Contacts

Will take day-to-day client direction from the Senior IT Consultant/Primary Tech onsite and will report to the Victoria PSS Manager.

Consultants will meet customers that can include:

Administration staff / middle management Executive management Other consultants with different skill sets Other technology vendors

Reporting Relationships

IT Consultant reports to PSS Manager No co-workers report to the IT Consultant

Additional Comments

Professional Development is available for all team members Background checks and other assessments are conditions of employment. This position is eligible for the ESW Co-worker Referral Program

How to Apply

BambooHR and include

A cover letter Where you saw this position advertised. If you were referred to this position, the name of the ESW co-worker who referred you

Only applicants eligible to work in Canada will be considered.