Job Description

Job Title: IT Systems Technician

We are looking for a

proactive and personable IT Systems Technician

to join our team. The ideal candidate will have

strong Microsoft administration skills, excellent problem-solving abilities, and clear communication skills

when providing IT solutions. This role focuses on

end-user support, managing Microsoft 365, SharePoint, and Exchange, and improving IT processes

to enhance business operations.

Responsibilities

End-User IT Support & Troubleshooting

Provide

friendly and clear technical support

to employees, ensuring smooth IT operations. Troubleshoot and resolve

hardware and software issues

on Windows-based systems. Assist with

business-critical applications

and suggest process improvements. Onboard new employees with

account setup and computer configuration

.

IT Operations & Process Optimization

Prioritize

IT requests and projects

to ensure efficient operations. Maintain

clear documentation

of IT processes, policies, and troubleshooting steps. Oversee

software licenses and access control policies

. Generate

weekly reports

on IT performance and support trends. Identify

opportunities to streamline IT workflows

and improve the user experience.

Microsoft 365 & Exchange Management

Manage

user accounts, security settings, and access policies

within Microsoft 365. Administer

Exchange mailboxes, distribution lists, and security policies

.

Ensure system stability, security, and compliance

with company policies and best practices.

SharePoint & Collaboration Tools Management

Manage SharePoint sites, permissions, and team collaboration settings

. Provide

support and training

for staff on SharePoint best practices.

Oversee Teams access controls

and support communication workflows .

Cybersecurity & Compliance

Ensure

data security measures and Microsoft compliance standards

are met. Provide

basic cybersecurity training

to employees to promote best practices. Monitor and enforce

security policies

across IT systems.

Qualifications

3+ years of experience

in IT systems administration, focusing on Microsoft environments. Proficiency in

Microsoft 365, SharePoint, Exchange, and Teams administration

. Strong

troubleshooting and problem-solving abilities

. Ability to

communicate IT solutions clearly

to both technical and non-technical users.

Self-motivated

with the ability to

prioritize tasks independently

. Experience with

Windows OS, software support, and IT documentation

. Strong

organizational and prioritization skills

in a fast-paced IT environment. Ability to

simplify complex IT concepts

for users with varying technical skills. A

proactive mindset

with a focus on

continuous improvement

.

Preferred Skills & Bonus Points

Experience with

legacy applications, VBA programs, or automation scripting

.

Process improvement experience

to enhance IT operations and efficiency. Strong

documentation skills

for managing IT processes and support materials. Maintaining the health and security of a

Synology NAS server

. Manage staff

access to the server

.

Manage and maintain a VoIP phone system

in collaboration with provider.
Technical knowledge in areas such as

PC hardware assembly, programming fundamentals, and compliance framework implementation

.

Foundational knowledge

of

network infrastructure, including routers, switches, and firewall configurations

.

Why Join Us?

This role offers an opportunity to

take ownership of Microsoft administration and IT support

, working in an environment that values

collaboration, efficiency, and problem-solving

. If you're a

strong communicator, skilled troubleshooter, and self-starter

, we'd love to hear from you.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

8 hour shift Monday to Friday
Education:

Secondary School (preferred)
Experience:

IT System administration: 3 years (preferred)
Work Location: In person

Application deadline: 2025-03-21
Expected start date: 2025-03-31