Job Description

Join our dynamic team as an IT Technician, where you will play a vital role in maintaining and enhancing our organization's technology infrastructure. This energetic position offers the opportunity to provide top-tier technical support, troubleshoot hardware and software issues, and ensure seamless operation of our computer systems. As an IT Technician, you will be at the forefront of resolving technical challenges swiftly and efficiently, empowering our teams to work confidently and productively every day.

Deliver proactive and reactive technical support to end-users across various departments, addressing issues related to hardware, software, operating systems, and network connectivity. Manage and maintain computer hardware components including desktops, laptops, printers, and peripherals to ensure optimal performance. Install, configure, and upgrade operating systems such as Windows and macOS, ensuring compatibility and security. Troubleshoot software problems across multiple platforms including Windows, macOS, Linux, and enterprise applications like BMC Remedy, ServiceNow, and Jira. Support computer networking tasks such as LAN (Local Area Network) setup, VPN (Virtual Private Network) configurations, firewall management, and network security protocols. Assist with IT infrastructure maintenance including server management and hardware upgrades to sustain system reliability. Utilize help desk tools to log incidents and track resolution progress efficiently. Collaborate with team members to implement IT projects that improve overall system performance and security. Provide training or guidance on using various software applications like Microsoft Office suites to enhance user productivity. Maintain detailed documentation of technical procedures, asset inventories, and incident reports for audit purposes.

Strong technical support skills with a focus on quick problem resolution for diverse IT issues. Expertise in computer management including hardware troubleshooting and software installation across multiple operating systems such as Windows, macOS, and Linux. Proficiency in Microsoft Office applications for daily productivity tasks. Solid understanding of computer networking concepts including LAN setup, VPN access, firewalls, and network security measures. Experience with help desk ticketing systems like ServiceNow or Jira for efficient incident management. Knowledge of IT support best practices for desktop support environments. Familiarity with enterprise tools such as BMC Remedy for service management workflows. Ability to troubleshoot software issues promptly across different platforms. Excellent communication skills to effectively assist users at all levels while maintaining a positive attitude. Understanding of computer hardware components for diagnostics and repairs. Experience supporting IT infrastructure including servers and network devices. Join us as an IT Technician if you are passionate about technology solutions that empower organizations! Bring your expertise in operating systems like Windows and macOS, your troubleshooting prowess in software and hardware issues, and your enthusiasm for delivering exceptional customer service to a vibrant team dedicated to innovation and excellence in IT support!
Job Types: Part-time, Fixed term contract, Casual, Freelance

Pay: $16.10-$26.00 per hour

Application question(s):

Do you have reliable Vehicle to drive
Experience:

* IT technician: 3 years (required)