Job Description

Job Overview

We are seeking a dedicated IT Support specialist to provide technical assistance and support to our organization. The ideal candidate will troubleshoot hardware and software issues, maintain network security, and ensure seamless operation of IT systems across various platforms including Windows, macOS, and Linux. This role requires strong communication skills and a customer-focused approach to resolve technical problems efficiently. The IT Support position offers an excellent opportunity for individuals passionate about technology and eager to contribute to a dynamic team environment.

Responsibilities

Provide technical support for desktop, laptop, and mobile devices, including hardware repairs and software troubleshooting Assist users with operating systems such as Windows, macOS, and Linux, ensuring optimal performance Manage and support network infrastructure including LAN, VPN, and firewall configurations Use ServiceNow, Jira, BMC Remedy, and other ticketing systems to document issues and track resolutions Configure and troubleshoot computer networking components to ensure connectivity and security Support the installation, configuration, and maintenance of Microsoft Office Suite and other essential software applications Respond promptly to help desk requests via phone, email, or remote access tools Maintain knowledge of current industry trends related to IT support and cybersecurity best practices Assist in maintaining system security protocols and firewall configurations to protect organizational data

Experience

Proven experience in IT support or desktop support roles with familiarity in troubleshooting hardware and software issues Strong understanding of operating systems including Windows, macOS, and Linux environments Experience with computer networking concepts such as LAN setup, VPN configuration, and firewall management Proficiency with ticketing systems like ServiceNow, Jira, or BMC Remedy for tracking support requests Knowledge of software troubleshooting techniques for common applications like Microsoft Office Suite Familiarity with help desk operations and customer service principles in a technical setting Excellent communication skills to effectively assist users at various technical skill levels Ability to work independently or as part of a team in a fast-paced environment
This position is ideal for candidates who are passionate about technology support services and eager to grow their expertise within a collaborative organization.

Job Type: Full-time

Pay: $39,871.98-$79,995.07 per year

Work Location: In person