It Support Engineer
Toronto, ON, CA, Canada
Job Description
Role -
IT Support Engineer
Location - Montreal, QC
L1.5, Shop Floor Support Engineer - REQUIRED who has worked as IT support in manufacturing plant or shop floor. Onsite role (4-6 yrs exp)
IT endpoint knowledge, applicable on production lines, plus endpoint support.
Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points
Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times Adhere to shift rotation plan and Operating model
Interaction with SME's on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
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Job Detail
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Job IdJD3118363
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, CA, Canada
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EducationNot mentioned