Job Description

HIRING ASAP!If interested in more information/direct feedback, please reach out to me directly atghilson@actalentservices. comand attach your resume and contact information.
?Below are some details about the position:

• BENEFITS:YES
• PAY:$30-33 an hour depending on experience
• SCHEDULE/ENVIRONMENT: On site

:
We are seeking an experienced Support Engineer II to join our dynamic IT team. This role is the first point of contact for technical support service requests within our organization. As a Support Engineer II, you will field incoming chats, calls, and online requests from employees worldwide, ensuring that each interaction is handled with customer focus and efficiency. You will be innovative, energetic, and able to adapt to new processes and procedures quickly, while managing a high volume of requests. Your commitment, flexibility, and ability to maintain high levels of productivity and deliver quality support are essential.

• Provide basic technical support to corporate employees worldwide.
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, and the ticketing system in a timely manner, adhering to organizational standards.
• Diagnose and troubleshoot end-user computing problems, including analyzing the issue, identifying appropriate resources, testing proposed fixes, and ensuring resolution.
• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Inform customers of needed repairs and answer basic questions, ensuring customer satisfaction with the completed work.
• Follow all standard operating procedures through effective use of knowledge management.
• Acquire and maintain current knowledge of relevant policies to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Provide remote assistance for teleconferencing systems and AV presentation equipment.
• Adhere to shift schedules and timeliness, with a willingness to work flexible shifts, weekends, and holidays.

MUST HAVES:

• 2+ years of experience supporting Windows, Mac, and Linux operating systems in a corporate setting
• High school diploma or equivalent
• Associate degree in Computer Science or a related field, or equivalent experience
• 3+ years of experience in a helpdesk or desk-side environment
• Experience supporting Windows and Mac OS environments
• Strong verbal communication skills, with the ability to communicate with both technical and non-technical staff
• Ability to work independently and within a team environment
• Commitment to quality and strong multi-tasking skills

NICE TO HAVES:

• Bachelor's degree in Computer Science or an IT-related field
• Microsoft certifications such as MCSE or MCITP Systems Administrator (Active Directory)
• Advanced Linux systems administration skills
• Strong troubleshooting skills for complex systems
• Ability to explain complex IT concepts in simple terms
• ITIL Foundation Certification

Pay and Benefits
The pay range for this position is $30.00 - $33.00/hr.
Workplace Type
This is a fully onsite position in Vancouver,BC.
A propos d'Actalent:
Actalent est un chef de file mondial des services d'ingenierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires a faire progresser leurs initiatives en matiere d'ingenierie et de science en leur donnant acces a des experts specialises qui favorisent la mise a l'echelle, l'innovation et la mise en marche rapide. Avec un reseau de pres de 30 000 consultants et plus de 4 500 clients aux Etats-Unis, au Canada, en Asie et en Europe, Actalent est au service d'un grand nombre d'entreprises du classement Fortune 500.
Actalent est un employeur souscrivant au principe de l'egalite des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'age, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identite sexuelle, des renseignements genetiques ou de toute autre caracteristique protegee par la loi.
Si vous souhaitez faire une demande d'accommodement raisonnable, tel que la modification ou l'ajustement du processus de demande d'emploi ou d'entrevue a cause d'un handicap, veuillez envoyer un courriel a pour connaitre d'autres options d'accommodement.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

Skills Required