It Summer Student
Regina, SK, Canada
Job Description
Reporting to the Manager of Information Technology Support, you will be responsible for providing front-line support to the end users for all standard applications and hardware provisions. The role is a combination of email, remote and telephone support. The individual will work with a group of IT staff members across the firm and escalate issues to other IT staff as required.
Responsibilities Include:
Contract length: 4 months Benefits:
- Imaging laptops and deploying new hardware for end users
- Assisting with boardroom setup for video conferences
- Assisting with end user support requests and ensuring that all details are logged and tracked in the corporate ticketing system
- Providing a high quality of customer service and timely escalation of end users' trouble tickets
- Building and deploying end user hardware and peripherals
- Other duties as required to assist the IT team as directed by management
- Post-secondary education (completed or in-progress) in a technology-related program
- Experience with Microsoft Office 365
- Experience with Microsoft Windows 10
- Strong customer service skills
- Excellent documentation skills
- Fast learner in a dynamic environment
- Understanding or certification of ITIL principles an asset
- Ability to communicate technical information to non-technical users and acquire technical information from end users
- Must be comfortable working with a remote team
- Must consistently bring energy and focus to work
- Exceptional communication and interpersonal skills
- Follow instructions with minimum supervision and be able to thrive in a fast-paced and professional team environment
- A client focused approach and commitment to providing exceptional service to internal and external clients
Contract length: 4 months Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care
- 8 hour shift
- Are you legally eligible to work in Canada?
- Do you have a technology-based Education background
- Secondary School (preferred)
- IT support: 2 years (preferred)
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Job Detail
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Job IdJD2171836
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRegina, SK, Canada
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EducationNot mentioned