Job Description

Overview:

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.

Job Summary

This is a Resource Coordinator position, which has contracted Service Level Agreements (\xe2\x80\x9cSLA\xe2\x80\x99s\xe2\x80\x9d), customer specific requirements, processes and procedures.

Reports To: Team Leader- Product Fulfillment

Areas of Responsibility

• Preparation of quotes, product comparison and researching new products
• Handling Customer requests
• Entering and following up on orders
• Technical Order Review
• Communicate and Initiation/Tracking of all customer requests
• Product Returns

General Functions

General functions include:

• Reviewing all quotes and orders for Technical Correctness
• Preparation of product quotes, comparison and research
• Configuration of Systems and Networks
• Proactive follow up on outstanding client orders and recommending alternate products when necessary
• Liason with Order Coordinators, order desk, warehouse and Quality Assurance technicians
• Executes rush orders
• Communicate and initiate all customer requests
• Facilitate Product returns
• Project coordination
• Liase with Vendors/Perform Groups
• Keeping up to date with Client standard equipment and processes
• Research of Assistive Technology based hardware and software for clients with disabilities
• Coordinate Loan Agreements and Evaluation products
• Distribution, vendor and Manufacturer relations
• Ongoing Product training
• Confirming server configurations with manufacturer technicians based on client needs
• Ensuring orders meet target SLA\xe2\x80\x99s.

Knowledge, Skills & Experience Required

• The ability to perform each essential function and act as an Order Desk Coordinator
• Ability to communicate effectively with all types of personalities.
• Ability to work and supervise in a fast-paced environment.
• Strong communication, negotiation, documentation, organizational, and problem solving skills.
• Excellent people skills, customer service
• Strong knowledge of all IT services and processes support
• Strong Organizational and Time Management skills

Core Competencies

• Customer service background
• Team player
• Excellent communication and problem solving skills
• Strong technical knowledge of computer Industry

Work Relationships * Internal: Order Desk Staff, RC,\xe2\x80\x99s, Technicians, Warehouse staff, Sales and Management.

• External: Clients and vendors. Note: All Associates are representatives of MicroAge to our clients and vendor-partners and will conduct themselves in compliance with MicroAge\xe2\x80\x99s stated Mission and Vision

Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants\' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.

Visit www.coreio.com for more information.

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