It Helpdesk Technician
Etobicoke, ON, Canada
Job Description
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IT Helpdesk Technician
QUALIFICATIONS: Education and Experience
- 1 year experience in an IT support role
- Diploma or higher in Information Technology or equivalent is an asset.
- CompTIA A+ certification is an asset.
- Experience in building/modifying personal computers.
- Experience working with any of the following:
- Windows 10/11, Windows Server 2012 or higher
- JIRA Service Management/Confluence
- Azure Active Directory (hybrid)
- Blackberry Enterprise Server
- Microsoft Intune
- Administration of Office365
- Administration of MITEL or Microsoft TEAMS Phones
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Why Choose Paladin
- Extensive Paid Industry Training
- Benefits & Other Perks
- Flexible Work Schedule
- Opportunities for Growth & Advancement
- Provide front line support for end-users, answering inquiries and troubleshooting technical problems.
- Follow ITIL incident management principles to receive, prioritize, and resolve incidents in a timely manner.
- Ensure all incidents are accurately logged, tracked, and documented using our JIRA Service Management portal.
- Provide timely and regular updates to end-users on the progress of their incidents and ensure they are satisfied with the outcome.
- Install, operate, troubleshoot, and maintain computer equipment and software applications.
- Install, test, and configure new workstations.
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Job Detail
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Job IdJD2138012
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEtobicoke, ON, Canada
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EducationNot mentioned