Job Description

We\'re hiring! We\'re currently looking for an IT Support Technician. Check out the job description below and if you think this is for you, submit your application with resume attached. (apply over Indeed only, no direct emails or recruiters please). IT Support Technician: PBNJ Consulting Inc. (www.pbnj.ca) was founded in 2001 and has been growing increasingly over the last several years. We currently support the IT systems of various organizations in the GTA and across Canada. Our workplace is dynamic and fast paced, and we offer a fun, open atmosphere, suited for driven and self-motivated individuals. We are currently in need of a customer-deployed tech that would report to our head office, and be dedicated to clients in the Graphic Design Industry. This is an on-site position requiring on-site presence, with occasional opportunity to work from home. Responsibilities: End User Support:

• Answer Helpdesk tickets and phone requests for technical assistance
• Install, configure and maintain software applications on user computers: MS Office and Industry Specific Applications
• Maintain, configure and deploy Windows PCs (Mac computers a plus)
• Troubleshoot and resolve user technical issues (remote and onsite)
• Install, configure and maintain mobile devices \xe2\x80\x93 Android, iPhone
• Maintain inventory and relevant documentation

Systems Administration:

• Participate in deployments and rollouts of software and hardware
• Business Continuity Services: Assist with Backup and Security Operations
• Basic Network and Firewall Management
• Basic Client Management

Skills:

• Windows 10 - 11 (MacOS a bonus)
• Microsoft Office Desktop Applications
• AutoCAD, SketchUp, Revit, Adobe Creative Cloud and other Graphics Application Support
• Workstation hardware fundamentals
• Remote Support Tools and Ticketing Systems
• AntiVirus, AntiSPAM and AntiMalware Applications
• Microsoft 365 User Administration
• Experience installing and configuring printers, and other peripherals
• Mobile Devices iOS/Android
• Basic Windows Server 2016 + and Active Directory
• Basic Firewalls and VPNs
• Basic understanding of Backup Systems
• Basic understanding of Cloud-based storage solutions
• Basic understanding of Web Hosting (monitor, maintain and backup)

Qualifications:

• College/CEGEP/Vocational or Technical training
• Minimum 3 years of experience in a related field
• Microsoft certification is a plus

Other requirements:

• Some after-hours work will be required, though this is often scheduled in advance

Job Type: Full-time Job Type: Full-time Salary: $60,000.00-$70,000.00 per year Benefits:

• Dental care
• Extended health care

Schedule:

• Monday to Friday

COVID-19 considerations:
PBNJ follows health guidelines set out by the Province of Ontario and Government of Canada. Experience:

• AutoCAD Support: 1 year (required)
• Sketchup Support: 1 year (required)
• Teams Management: 1 year (required)
• IT support: 5 years (required)

Language:

• English (required)

Work Location: One location