Job Number:
J0323-0837

Job Title:
International Admissions Assistant, South Asia Region

Job Type:
Permanent FT Support

Bargaining Unit:
FT Support

School/Department:
Finance & Business Development

Campus/Location:
Progress Campus

Pay Range:
$30.87 - $35.77/Hour

Pay Band:
Support G

Hours/Week:
35

Shift Schedule:
Monday to Friday 8:30 am 4:30 pm


Date Posted:
March 13, 2023

Closing Date:
March 20, 2023


(As a unionized employer, Centennial College gives preference to internal candidates as defined in the collective agreement. External candidates will be considered only if there are no qualified internal candidates) Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities. We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations. Position Summary
The International Admissions Assistant will report to the Regional Manager, South Asia and English-Speaking Africa region. The incumbent is responsible for working collaboratively as part of the Admissions/Recruitment team processing and evaluating admissions of new international entrants from the recruitment stage to admissions and registration within their assigned geographic region. The International Admissions Assistant is also responsible for providing post-registration support to international students and is expected to have regional expertise of their assigned geographic region and be able to speak fluently and professionally in English.
Responsibilities

• Responsible for processing the international applications and the issuing of offer, visa, cost of living and fee statement letters to \xe2\x80\x9cnew entrants\xe2\x80\x9d and verifying, updating, monitoring and preserving integrated electronic records.
• Support team members during peak periods or as the need arises to ensure that established deadlines, goals and objectives of the International Education Office are met
• Deliver excellent customer service to internal and external clients, demonstrating tact, diplomacy and maintaining confidentiality in all exchanges
• Reviews student applications, academic records and transcripts for completeness of data; validates and determines admissibility of new entrants based on established standard admission criteria of each academic program
• Informs new entrants of admissions procedures, available program choices and alternatives to assist candidates in meeting their career or developmental needs
• Inputs, checks and compares electronic files to Banner Admissions on-screen data and hardcopy academic transcripts to ensure accuracy of Banner Admissions data and manually inputs required data
• Assists with assembly and mail-out of system generated acknowledgment letters, offer packages and orientation packages during peak periods
• Responds to inquiries and provides customer service to prospective students, new applicants, and the general public as it relates to the admission and registration of new entrants (servicing phone, regular mail, e-mail, fax and in-person requests). Ensures timely provision of accurate responses to a wide variety of regulatory, general and detailed information requests
• Responds to a wide variety of inquiries from internal and external stakeholders in relation to recruitment, admissions, registration and regulatory matters regarding college programs and subject offerings. And effectively manage relationships with a wide range of individuals with diverse backgrounds and needs
• Performs other duties as assigned; this may require that the incumbent is transferred to another campus/ country during the interim assignment

Qualifications/Experience

• Minimum two (2) year diploma in Business Administration, International Relations, Communications, Education, Office Administration or an equivalent combination of education and experience
• Minimum two (2) years of related practical experience in an international customer-service driven environment (preferably in an international student service environment)
• Demonstrated intermediate knowledge of PC software and of integrated student information database systems (e.g., Student Information Systems, Windows, Microsoft Word, Excel, Internet, College Websites).
• Knowledge of college programs and structures of the Ontario secondary school system and related visa, immigration legislation
• Motivated to promote and provide quality customer service over the telephone, at the service counter via email, and multimedia
• Ability to work meeting deadlines and complete tasks under pressure
• Ability to maintain the strictest confidence regarding student data (in accordance with departmental policies and procedures, and the Freedom of Information Protection of Privacy Act)
• Ability to undertake occasional interim transfer to another campus
• Awareness and sensitivity to the cross-cultural communication requirements of customers, and understanding the special needs of international students
• Experience, knowledge and understanding of working effectively in a diverse environment
• Fluency writing and speaking in English.

Apply online: www.centennialcollege.ca/careers Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer. When applying, your cover letter and r\xc3\xa9sum\xc3\xa9 must include examples that reflect all of the requested skills and qualifications and must be submitted online by Marc\xc2\xach 20, 2023 at 11:59 PM EST. Please quote Job ID J0323-0837. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted. We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).