Job Description

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.


WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview

Reporting to the Product Manager, IT Tech Operations, the Intermediate Systems Analyst is an intermediate level technical resource supporting multiple end user groups and project teams from the Tech Operations business unit. The candidate will participate in the planning, implementation, and sustainment of business applications, in support of several mission critical tier 1 and tier 2 applications



The Intermediate Analyst will administer, and implement improvements, troubleshoot issues, and resolve incidents. They will work closely with key Vendors in troubleshooting and identifying solutions. They will work on our monitoring solutions, and continuously create or update alerts for full visibility into our applications. Documentation and knowledge transfer will also be an important aspect of the role. Some key responsibilities include Incident/Problem/Change/Release management and adhering to ITIL processes. Root cause analysis and troubleshooting are a critical skill in this role.

Key deliverables include:

Administration and support of applications within our Technology stack. Works with resources from other IT teams, WestJet business units, and application/interface vendors in the delivery of WestJet projects. Responsible for delivering effective and timely communications to project/initiative stakeholders (internal and external). Required to partner with Cybersecurity to provide patching and vulnerability remediation to improve our security posture. Coordinate with WS IT teams, WS business units, and external IT groups to diagnose and resolve incidents reported within agreed resolution times. Responsible for the documentation of incident resolutions for supported systems. Responsible for the creation and maintenance of technical documentation for supported systems. Required to provide support for UAT/Test and Staging Systems. Implement systems changes in accordance with WestJet ITSM policies and procedures. Required to maintain an on-call rotation and be highly available (24/7) during on-call periods. Required to create scripts and identify areas for automation.

Experience and Qualifications:

Diploma or university degree in the field of computer science, management information systems, or equivalent through a combination of education and/or experience. 5+ years in relevant technical area. Proficiency with Windows Server 2016/2019/2021 is an asset Proficient in MS Azure Architecture, Azure Cloud concepts, Azure Management and Governance Working knowledge of Azure DevOps, including repositories and pipeline deployments. Experience with Oracle and MS SQL server databases. Proficiency with Cloud Service Models (IaaS, PaaS, SaaS) is an asset. Experience with PowerShell script and VS Code. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong communication skills (both verbal and written), are essential to interact with vendors, support groups, and business groups. Highly organized and able to multitask in a high pressure, fast paced and dynamic environment. Experience working in a highly collaborative, team-oriented, environment. Solid understanding of ITIL processes and documentation standards. ITIL certification is an asset. Excellent time management skills, ability to manage multiple items. Experience troubleshooting issues related to networking, security firewalls, domain policies, etc. Familiar with ticketing tools (ServiceNow). Ability to take a proactive approach to identify problems, issues, and opportunities. Ability to propose solutions and new initiatives. Ability to communicate in a clear, accurate, concise, and professional manner, both verbally and in a written format. Ability to create and maintain positive relationships with operational leadership and business stakeholders. Ability to work independently and as part of a team. Willingness to learn related technology and business processes. Airline IT knowledge is a nice to have.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:


A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.



WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet - and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.





At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.





We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.



For more information about everything WestJet, please visit WestJet.com.



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