Job Description

The Niagara Falls Community Health Centre (NFCHC) is a non-profit, community-governed organization dedicated to providing accessible, comprehensive health services at no cost to residents of Niagara Falls. NFCHC offers a wide range of programs including primary care, dental services, mental health counseling, nutrition guidance, occupational therapy, and specialized support for 2SLGBTQ+ individuals, refugees, and newcomers. The Centre emphasizes health promotion and community development through free workshops and outreach initiatives designed to address social determinants of health. With a multidisciplinary team of healthcare professionals, NFCHC is committed to empowering individuals and fostering a healthier, more connected community.

Position Summary:

Reporting to the Director of Operations, the Intake Worker serves as the first point of contact for individuals seeking primary care in Niagara Falls, playing a key role in creating a welcoming and supportive environment. They will conduct initial needs assessments to ensure each individual's health concerns are clearly understood and appropriately addressed. Using a standardized assessment tool, the Intake Worker determines whether a person's healthcare needs are best met through the Community Health Centre (CHC) or are more appropriately served by a local family physician. They will also facilitate referrals and build strong relationships with primary care providers and community organizations to support integrated, client-centered care pathways.

Main Responsibilities/Duties:

Conduct intake assessments to determine the complexity of patient needs. Evaluate psychosocial, medical, and social determinants of health to support appropriate service referrals. Determine whether clients are better served within the CHC model or through referral to an external Family Health Team based on complexity tool Develop and maintain collaborative relationships with local family physicians and primary care teams to support seamless client transitions. Create and maintain efficient referral pathways and protocols between CHCs, FHTs, and other community health resources. Connect clients to appropriate internal/external programs and supports including mental health services, outreach supports, addiction services, and social services. Maintain accurate and confidential documentation of client interactions and referrals in electronic medical records. Participate in multidisciplinary team meetings and community outreach as needed. Monitor and evaluate referral outcomes and client satisfaction, adjusting pathways for improved effectiveness. Assist clients with completing necessary forms and documentation. Participate in team meetings and contribute to ongoing program development. Promote a culture of collaboration and respect across all disciplines and functions. Contribute to and support the implementation of the organization's strategic plan and priorities.

Education and Employment Requirements:

Diploma or degree in Healthcare Administration, Social Services or a related field. Multilingual abilities are an asset. Strong interpersonal and communication skills, with the ability to work with diverse populations. Commitment to fostering an inclusive and culturally competent care environment. Maintaining an understanding of the health issues of the community to provide appropriate services. Proven ability to provide compassionate, respectful, non-judgmental and culturally competent care to the marginalized populations. Demonstrated communication, time management, problem solving and organizational skills. Previous experience establishing collaborative working relationships with a multi-disciplinary team, clients and community service providers. Previous experience in intake coordination or client services within a community health setting. Ability to problem-solve and apply sound judgment. Proficiency in the use of computer software/electronic medical records.

What we offer

Competitive hourly rate Health and Dental benefits Pension Enrollment (HOOPP) Professional Development Days + Funding

Apply Now!

If you're ready to take the next step in your career and make a difference, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience and why you're excited about this opportunity. Applications will be reviewed on a rolling basis.





Niagara Falls Community Health Centre is an equal-opportunity employer dedicated to fostering an inclusive workplace. Accommodations are available upon request for candidates participating in the selection process.