Job Description

Company Overview

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada's diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers comprehensive benefits including employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks!

Summary

We are seeking an Intake Worker to join our dedicated team at Polycultural Immigrant and Community Services. In this role, you will be responsible for assessing client needs and facilitating access to our various programs. Your contributions will be vital in helping clients navigate their journey towards achieving their full potential.

Responsibilities

Conduct initial assessments of clients to determine their needs and eligibility for services. Complete intake forms and accurately enter client information into the database. Manage and schedule client appointments for site program staff, as needed. Meet targets and deliverables as set by the Program Coordinator. Provide information about available programs and resources tailored to individual client situations. Assist clients in completing necessary documentation and applications for services. Assist with the preparation and organization of materials and handouts for each program cohort. Distribute and compile client satisfaction surveys and feedback forms; conduct monthly follow-up contacts. Maintain accurate records of client interactions and progress within our systems. Collaborate with other team members to ensure comprehensive support for clients. Participate in community outreach initiatives to promote our services.

Requirements

Degree or diploma in Administrative Services, Social Services or Counselling and at least three years' experience working with immigrant communities or a combination of experience and education. Experience supporting internationally trained professionals with licensing or trade certification is an asset. Knowledge of community and social services in Peel Region. Familiarity with issues facing newcomers in a Canadian urban setting and systemic barriers to integration in education, social, cultural, and economic aspects of Canadian life. Excellent interpersonal, cross cultural, customer service, written and verbal communication skills. Experience in outreach, community development and marketing of programs and services. Strong organizational and technical skills, including proficiency in Microsoft Office and Zoom Ability to work flexible schedules as needed. Proficiency in a second language is an asset. Strong interpersonal and communication skills to effectively engage with diverse populations. Ability to assess client needs accurately and provide appropriate referrals. Commitment to promoting inclusivity and supporting marginalized communities.

Other requirements

A satisfactory Vulnerable Sector Police Check (completed when offer is made)
If you are passionate about making a difference in the lives of individuals and families within our community, we invite you to apply for the Intake Worker position at Polycultural Immigrant & Community Services today!

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links--either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.

No phone calls please.

Job Type: Full-time

Pay: $24.74 per hour

Expected hours: 35 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person