Job Description

Key Responsibilities:

Coordinate new referrals from intake through to service initiation Connect with clients to gather key information and provide clear, supportive explanations of the process Document client needs related to physical, emotional, and cognitive challenges Prepare and manage intake forms and digital documents, ensuring timely completion and follow-up Maintain ongoing communication with clients and referral partners to provide status updates Track the progress of each intake to ensure nothing falls through the cracks Build strong relationships with legal, healthcare, and community partners to support seamless client care Provide thoughtful, trauma-informed communication to individuals who may be overwhelmed or in distress Support clients in understanding next steps and available services Contribute to a high-quality, client-centered experience from first contact to service launch

Need HCAI and MVA Experience

Needs Experience with Serious Injuries

Who You Are:

An excellent communicator who is patient, empathetic, and detail-oriented Passionate about community connection and building strong partnerships across teams Able to manage a high volume of tasks with professionalism and follow-through Confident working with individuals recovering from injury or trauma Experienced in customer service, healthcare, or rehabilitation settings (asset)

Location:

On site

Salary Range:

Given applicants will be of variable backgrounds for this position, compensation will be discussed at the time of interviewing based on skill level, experience and education.

We are excited to fit the right fit for our team. If you possess these qualifications, we welcome your application.

Benefits that Shine:

Comprehensive Health & Wellness Coverage - 100% employer-paid extended health, dental, and vision care. Includes prescription coverage, life insurance, disability insurance, and access to a wellness program. Company Pension & RRSP Matching - Plan for your future with an employer-matched Deferred Profit-Sharing Plan (DPSP) and Registered Retirement Savings Plan (RRSP). Casual Dress & Supportive Culture - We value comfort and authenticity. Our work culture is grounded in mutual respect, collaboration, and a shared commitment to quality care. On-Site Parking - Free, convenient parking at many of our locations. Company Events & Team Connection - Regular in-person socials, holiday parties, peer support groups, and a welcoming, OT-led team environment. * Award-Winning & OT-Centered - Proud recipient of the OBIA Rehab Company of the Year Award. Our focus is 100% Occupational Therapy--designed by OTs, for OTs