Job Description

Hospice Intake Coordinator

Full-Time, Permanent | Grimsby, Ontario

About Us

McNally House Hospice first opened its doors in 2008 to provide compassionate end-of-life care in a warm, home-like environment. We offer 24/7 nursing and personal support services, complemented by psycho-spiritual care, art therapy, and bereavement programs for families. With expansion plans underway, McNally House is growing to meet the needs of more individuals and families in Niagara West.

Overview of the Position

Reporting to the Director of Care, the Intake Coordinator is a key community liaison who guides residents and families through the intake and admissions process. This role requires clinical expertise, compassion, and strong communication skills to support prospective residents, families, and healthcare partners.

The Intake Coordinator collaborates closely with the Director of Care, Medical Director, Niagara West Palliative Care Team, Ontario Health atHome Care Coordinators, and community partners to ensure seamless admissions and effective support for residents and their loved ones. Core responsibilities include managing all hospice referrals, conducting intake assessments, maintaining the referral list, and entering data into the electronic medical record system (Point Click Care).

Key Responsibilities

Serve as the first point of contact for prospective residents, families, and referring providers Work in close partnership with the Director of Care, Niagara West Palliative Care Team, and Ontario Health atHome Care Coordinators to streamline referrals and transitions of care Conduct assessments in the community and hospital to determine eligibility and suitability for admission Navigate the healthcare system effectively to advocate for residents and families, removing barriers to access Facilitate admission processes, including documentation, medical orders, and coordination with the healthcare team Maintain accurate referral and admissions records in Point Click Care Provide compassionate guidance and advocacy for residents and their families throughout the intake process Collaborate with community service providers and foster strong interdisciplinary teamwork Promote McNally House values through ongoing engagement with residents, families, and the community

Qualifications & Experience

Current registration in good standing as a

Registered Practical Nurse (RPN)

with the College of Nurses of Ontario (CNO) Canadian Hospice Palliative Care Nurse Certification (or willingness to pursue) LEAP and CAPCE certification required, or willingness to complete within the first year of employment

(at the candidate's responsibility)

Minimum 3-5 years' experience supporting individuals and families at end of life Experience working with Ontario Health at Home care coordinators and navigating the healthcare system effectively Expertise in palliative pain and symptom management Strong assessment, problem-solving, and decision-making skills Knowledge of ethics in hospice palliative care and ability to advocate for patients and families Proficiency in MS Office (Word, Excel, Outlook) and Point Click Care (or willingness to learn) Valid G-Class driver's license and reliable vehicle Successful Police Record Check and Vulnerable Sector Screening

Additional Details

Full-time, permanent position Monday to Friday, with flexibility for occasional evenings/weekends as required

Why Join McNally House?

At McNally House, you will be part of a dedicated and compassionate team committed to providing comfort and care at end of life. We offer a supportive, collaborative environment where your expertise will make a lasting difference in the lives of residents and families.

Our Commitment to Diversity & Inclusion

McNally House Hospice welcomes and celebrates diversity in our team and volunteers. We believe everyone--regardless of age, race, gender identity, sexual orientation, religion, disability, or background--has the right to feel included, respected, and valued. By embracing diverse perspectives and lived experiences, we enrich our care, support our community more effectively, and grow stronger together. We encourage applicants of all identities and experiences to apply.

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $72,000.00-$75,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off Vision care
Application question(s):

What compels you to apply for a position with McNally House Hospice?
Work Location: In person