Job Description

Explore this and other opportunities at https://gatewayassociation.ca/careers-and-volunteering/

Gateway Association Overview

Join the Team That's Been Changing Lives Since 1975

What started as a bold vision by a group of determined parents has grown into one of Alberta's leading disability organizations supporting equity-seeking individuals and families. At Gateway Association, we're more than a nonprofit -- we're a community-focused force for change.

With deep roots and forward-thinking approaches, we support individuals with disabilities and their families to navigate systems, achieve goals, and thrive in welcoming, equitable communities and workplaces. We do this through three powerful pillars: our Family Resource Centre, Employment Resource Centers, as well as strategic education and capacity-building initiatives.

As a nimble and responsive organization, we actively pursue meaningful partnerships and community collaborations to drive the systemic change that true disability justice requires. Gateway is where meaningful transformation begins -- building relationships, strengthening communities, and creating spaces of belonging by turning advocacy into action and values into impact.

Overview

The Edmonton Employment Resource Centre (EERC) applies integrity and subject matter expertise to talent-matching and employment retention services to support engaged, inclusive workplaces. We assist job-seekers to overcome barriers and occupy meaningful employment roles while building employer capacity for diversity and inclusion.

This Intake Coordinator is a key role within the EERC. The position's function is to coordinate and administrate participant

intake and onboarding

activities. Critical outcomes for this position include the implementation of participant recruitment and selection protocols to ensure effective 'service match' while meeting Gateway funder and contract terms. It is also the role of this position to take a lead role in the promotion and engagement of the EERC.

Direct Duties

70% Communication & Administration

30% Promotion & Engagement

Communication & Administration:

Act as the primary point of contact for all inquiries, referrals, and program information requests. Conduct initial screening and direct individuals to the Resource Centre or Workforce Development based on eligibility and service fit. Complete consent forms, create participant files, and ensure FOIP-compliant documentation. Assign new participants to Service Navigators, Career Consultants, or Resource Centre supports based on assessment outcomes. Enter new participants into Gateway data collection systems: Apricot, SharePoint, and Compass when applicable. 'Triage' and assign referrals based on project vacancies and service match Implement accommodations for the intake process including arranging ASL interpretation, accessible formats, and adapted scheduling as needed. Provide regular recruitment / intake updates at team meetings Manage program vacancies, monitor waitlists, and fill openings according to contract targets. Support Exposure Course processes including eligibility checks, registration, payment coordination, attendance confirmation, and certification collection. Send introductory resources, workshop schedules, and program information to new participants. Identify intake or caseload flow concerns and advise the Program Lead. Update intake processes and contribute to continuous improvement. Provide regular intake and referral updates to the team.

Promotion & Engagement:

Promote the Edmonton Employment Resource Centre and Workforce Development services in the community. Represent the program through presentations, outreach activities, and attendance at resource fairs. Deliver program information sessions and conduct intake meetings to explain service pathways and expectations. Assist applicants with completing program applications and understanding eligibility requirements. Help referral partners and applicants determine readiness for Resource Centre or Workforce Development services.

The Commitment

Full-time permanent position working 37.5 hours/week. We believe in work life balance and are committed to keeping the workload in alignment with the true hours worked.

At Gateway Association, we strive for roles to be permanent and continuous. However, as a registered charity supported by government funding, private foundations, grants, individual donors, and fundraising efforts, some funding is term-based with variable contract lengths. As a result, certain positions may conclude unless funding is renewed or extended or new funding is obtained. ?

Reports To:

Program Manager or Senior Organizational Development Manager

Supervises:

No direct reports

What You Can Bring to Gateway

Education & Experience

Experience working with the public (particularly families, people with disabilities and youth) Education or experience in human services, community development or career development

Knowledge & Skills

Exceptional communication skills and a strong desire to work collaboratively Experience with facilitation and presenting to groups both in-person and virtually Professional ethics, specifically pertaining to service access, power dynamics, confidentiality Organizational skills and the ability to prioritize

Equity & Inclusion

Demonstrated commitment to equity, diversity, and inclusion. Foundational understanding of anti-racism principles, structural oppression, and related terminology (desirable; training provided).

Additional Requirements

Applicant must primarily reside in and work from Edmonton (or greater surrounding area) Offer of employment conditional upon a satisfactory Police Information Background Check Must have access to personal vehicle for work-related purposes and provide satisfactory evidence of valid driver's license, current vehicle registration, and proof of third-party liability insurance New hires are subject to a 3-month probationary period

Compensation & Benefits

Salary Range:

$66,000 - $72,000

Health Benefits:

50/50 Employee/Employer Paid Premiums

Paid Time Off:

15 vacation days, 9 personal days, a flexible family-friendly schedule, and an extended winter break (during this period there will be rotating coverage and an intermittent schedule to ensure community needs are supported. Flexibility and collaboration in scheduling will be required.)

Work Conditions

Responsibilities:

Administrative computer work, travel for events within Alberta, travel within Edmonton to connect with various community partners, frequent communication (calls, email, video conferencing, meetings, etc.) with participants and other stakeholders

Hybrid Work Model:

Combination of office, home and community settings?. Employees are expected to reside in and work from their primary location?. Although this role follows a hybrid work model, employees will be required to work some in-office hours to help staff the drop-in resource centre, which includes workshops, services, and participant support.

Workplace Culture:

Commitment to reflective practice and continuous learning?. Leadership dedicated to anti-oppressive practices?. Ongoing evaluation of internal and external practices to ensure meaningful impact.

Our Application and Hiring Process and Timeline

Application Requirements:

Please apply for this position by sending

1 PDFwith Resume & Cover Letter to:

humanresources@gatewayassociation.ca

Preferred Start Date:

March 1, 2026

Competition Closing Date:

January 10, 2026

Posting Type:

Internal & External Candidates Considered

Application Process:

We will review applications on a continuous basis until the position is filled We will begin scheduling interviews during the week of January 12-16 We will conduct [phone/in-person/video] interviews between January 19, 2026, and January 30, 2026. Candidates scheduled for interviews will be provided with most questions in advance. All interviewed candidates will be notified of their status in the application process as it proceeds.

While we'd like to connect with everyone, we simply don't have the capacity to reply to all applications. Only those selected for an interview will be contacted.*

Inclusion and Accommodation

Gateway is committed to maintaining a diverse, inclusive, and equitable workplace where each employee can bring their authentic selves to work and be supported and valued for their contributions. We are an equal opportunity employer, which means all qualified applicants will receive consideration regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Accommodations within our recruitment process and on the job are practiced and applied as needed. Please contact Human Resources at humanresources@gatewayassociation.ca for more information and to request any accommodations.

Job Types: Full-time, Permanent

Pay: $66,000.00-$72,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance Mileage reimbursement On-site parking Paid time off Store discount Wellness program Work from home
Work Location: In person