Job Description

About us:

The Alzheimer Society of Brant, Haldimand Norfolk, Hamilton Halton (ASBHNHH) is the local community agency dedicated to supporting families living with dementia. Visit us at https://alzda.ca.

The Alzheimer Society values work-life balance. We are an equal opportunity employer and are dedicated to building a workforce that reflects the diversity of our communities in which we live and serve. We respect, honour, and celebrate the diversity in our community.

Position Summary:

Under the direction of the Manager, First Contact and Partnerships, this position serves as the initial point of contact and information for all potential clients of the ASBHNHH.

This position is located in our Burlington office. Our hours of operation are Monday through Friday from 8:30am - 4:30pm . This is a fulltime, permanent position working 35 hours per week (or 1820 hours per year).

Primary Responsibilities:

Speaks with clients on the phone or in person (walk-in), acting as an initial point of contact and information for potential clients. Screens potential clients based on standard criteria via telephone, fax and in-person contact. Explores in a sensitive manner the nature of the request for service (i.e. presenting problem, request for service, precipitating factors). Prioritizes cases according to the needs of the client and matches clients with the appropriate program as required. Schedules appointments as required. Registers clients for social groups and educational programs, and maintains, updates and monitors current client waiting lists. Provides families with relevant information for other community agencies and programs if they are not appropriate for the organization, or if they require additional community services, ex. legal counsel or financial planning. Liaises with other community agencies to facilitate referrals and coordinate client services as required. Enters data into client database, recording demographic information and other client case history and performs statistical reporting as required. Takes an active role in promoting and protecting personal health and safety and the health and safety of others, both staff and consumers. [Sec. 28(2) OHSA]
The above tasks are representative but not all-inclusive.

Requirements:

University or college degree in social sciences or a related field, along with knowledge and understanding of community resources and services Must have experience working with persons living with Dementia along with an in-depth knowledge of Alzheimer's disease and related dementias. Must have experience performing screening and triaging. Excellent oral and written communication skills. Ability to work independently in a professional, self-directed, and collaborative manner. Ability to use discretion, sound judgement and tact in handling sensitive/confidential information and situations. Proficiency with Microsoft Office Suite applications and databases. Knowledge of local community support services. Must have a valid driver's license and access to a reliable vehicle. Must have regular access to a mobile phone capable of downloading the Microsoft Authenticator app to support two-factor authentication for IT security purposes A valid vulnerable sector police check issued within 3 months of the hiring date Ability to speak a second language is an asset
All employees are expected to abide by the ASBHNHH Code of Conduct.

Benefits and Working Conditions:

35-hour work week 3 weeks paid vacation to start (+ 2 additional float days) Generous paid sick time after three months Excellent Group Benefits package Competitive Group RRSP after one year Employee Assistance Program Collaborative and supportive team environment
Interested candidates are asked to submit a cover letter and resume by 11:59pm on October 31, 2025

We are committed to an inclusive, barrier-free recruitment and selection process in accordance with the Human Rights Code and AODA and encourage applications from people with disabilities. Accommodations are available on request.

We thank all applicants for their interest however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $26.00-$27.50 per hour

Expected hours: 35 per week

Benefits:

Dental care Employee assistance program Extended health care Paid time off
Experience:

working with persons living with dementia: 2 years (preferred) client screening: 2 years (preferred) working in/with community services: 2 years (preferred)
Work Location: In person