Job Description

Essential duties and responsibilities:

• Develop course materials from existing content and/or from a "blank sheet of paper". Includes research as needed to obtain complete, correct and current information.
• Develop comprehensive Confluence training page with all content
• Design, develop, author, narrate, record, edit, and implement training content.
• Produce, edit, and deliver engaging training content through online learning format.
• Host live training sessions for a variety of medium to large audiences (up to 200+ attendees)
• Design and develop learning outcomes assessment activities, including assessment questions, scenarios and simulations.

• Experience with e-learning software such as Articulate Storyline or Adobe Captivate strongly desired
• Excellent Verbal and written communication skills
• Agility and adaptability
• Problem solving skills, attention to detail and interpersonal skills.
• Ability to work independently and manage ones time.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle.
• Knowledge of business process management techniques and principles involved
• Ability to produce training modules in various formats (video and documentation)
• Experience in Adult education and Live training
• Experience Converting technical documents to user friendly modules
• Critical thinking and problem-solving skills
• Tech Savvy

• ServiceNow
• Experience with Confluence