Job Description

Company presentation

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Entity and activity description

This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual! As front line customer service in our retail stores, you will have the opportunity to:

Missions and Responsibilities

• Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions.
• Receives and processes customer orders (phone, email in, fax, etc)
• Prepares customer quotes and negotiates pricing.
• Provides support to the local account executives for back-office activities.
• Does post-sales follow-up to ensure customer satisfaction
• Organises the display of products in the store
• Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
• Work in a clean and organized environment by maintaining our product displays
• Get to know our customer base at the showroom level, learn about our products and receive mentorship from your colleagues and managers to grow your advancement opportunities!

Competencies and Profile

REQUIRED EDUCATION & QUALIFICATIONS

• + 1 year in a retail/industrial sales environment
• Knowledge of welding processes and products is an asset but not mandatory
• Good knowledge of computer systems and google suite
• Secondary diploma
• A positive attitude and customer service focus
• Forklift experience would be an asset as well, but not required
• Ability to lift 50lbs and roll cylinders when needed.

ESSENTIALS - Be Act Engage

Essentials (5-7) that are applicable to the role

• Promoting and Achieving Safety
• Anticipating and Dealing with Changing Environment
• Caring about establishing and developing business relationships with our repeat customers
• Communicating with Impact
• Teamwork
• Managing Personal Efficiency and Competing Priorities

PHYSICAL REQUIREMENTS

Ability to lift and/or roll cylinders as necessary. Lifting up to 50 pounds on an occasional basis