Job Description

Responsibilities

Inside Sales Representative About us: EGATE Networks is a leading provider of managed network services, VoIP solutions and digital signage. Whether we’re an extension of a client’s existing IT team, or managing their outsourced IT structure, we’re customer obsessed and aim to provide best in class services. Our team is small but our impact is mighty! About the position: We’re growing and are looking to add an Inside Sales Representative to our team! The Inside Sales Representative will report to the Provision & Project Manager, and will be integral in the support and development of relationships with customers. This role requires excellent communication skills, a keen sense of customer satisfaction, and the ability to interact with multiple stakeholders. Secondarily, you will support processes for managing voice and data circuit orders from availability check to installation and billing. Why EGATE:

• Build your career with us! This is an opportunity for a career path to outside sales

• We’re big believers in continuous learning and support our employees’ professional development

• You will have access to learning opportunities and growth while working with a collaborative team who is customer focused

• Competitive compensation, including paid vacation and sick days, Health Spending Account
• Small, friendly office environment with free beverages
• Accessible by transit, with free parking onsite
• Company social events, including birthday celebrations and team outings

• After successful completion of the probationary period, work from home flexibility is offered on an ad-hoc basis, and we are open to negotiating a hybrid arrangement (1-2 days remote per week).

Responsibilities:

• Promptly acknowledge and resolve customer inquiries, requests, and complaints with precise solutions that meet or exceed their individual expectations

• Participate in customer reviews and identify customer needs to ensure the right solutions are offered to help solve their problems.

• Reviewing customer generated RFQs and providing proposals per the company service and pricing guidelines.

• Assist with customer presentations and compile proposal data to expand existing lines of business.

• Assist in developing sales plans and strategies.

• Communicating with clients, suppliers, and internal departments

• Acting as backup to the provisioning and order management team in dealing with vendor escalations and service availability checks

Requirements:

• Business degree or diploma

• Minimum of 2 years of professional working experience with customer service and/or sales

• Strong communication skills – written and oral

• High-level technical product knowledge (emphasis on telecom/networking)

• Detail-oriented coupled with strong organization skills

• Self-starter with the ability to foresee potential issues and make sound recommendations

• Advanced MS Office skills, with particular emphasis on Outlook and Excel

• Able to work independently with little supervision

• Sense of urgency, and comfortable in a fast-paced environment

• Candidates require a G licence for travel to customer sites in and around the GTA (2-4 times per month).

Our hiring process includes two interviews, a technical assessment, and background/reference checks. While we value every candidate’s interest, only qualified candidates will be contacted. EGATE is an inclusive work environment and as such has a workplace accommodation policy in place; if you require any accommodation please advise in your application so we may coordinate. Salary Range: $55,000 - $65,000 Work Location (Office or Hybrid): Office Job Type: Full-time Salary: $55,000.00-$65,000.00 per year Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• sales: 2 years (preferred)

Benefits