Job Description

Home Appliance Care Inc is seeking to add to our team of professionals

About Home Appliance Care Inc.

This is a great time and opportunity to get on board with us. We are Home Appliance Care Inc, leaders in domestic appliance repair and Heating & Cooling Services. We also support all manufacturers, and we repair all makes. The long list of manufacturers we work with demonstrates that our commitment to quality requirements matches the expectations of our clients.

We are seeking an energetic

INSIDE SALES - CUSTOMER SERVICE REPRESENTATIVE

with exceptional telephone skills for fast paced office. Join our team of top-quality service experts. This position is responsible for the HVAC and appliance repair divisions.

Full time - Permanent -Monday to Friday 8:00am to 5:00pm. Work week is 37.5 hours in Office - no remote work.

The office is centrally located at 580 Industrial Avenue. Parking is available and Free. The position requires in office attendance at all times and no work from home is available for this position.

Bilingual is an asset but not required - French and English is preferred.

Duties include:

Answering telephone & scheduling/dispatching service calls

Meet and greet customers in person at the Parts Order Desk

Order Products, coordinate deliveries and interact with clients over the phone and in person.

Preparing Quotes/estimates for clients using automated software

Entering & Processing Service Requests, tracking parts.

Transmitting warranty information to customers

Ordering and selling appliance parts, liaison with manufacturers and warranty companies

Coordinating Installation Jobs for HVAC customers

Sell Home Appliance Care Services, Installation, Repairs, HVAC.

Sell Protection Plans, Maintenance Plans, other related services.

General customer service and submitting warranty claims.

Experience and skills:

Prior working experience in a dynamic Sales/Customer service environment is a strong asset. Both by Phone and in Person experience is considered valuable.

Excellent verbal and written communications and interpersonal skills

Must have strong keyboarding skills and be able to communicate clearly in writing.

Must be able to enter data into computer system directly while speaking with customers.

Must be a presentable team player with must have attention to details.

Knowledge of HVAC, appliances, Parts, inventory all considered key skills.

Very good organisational and multi-tasking abilities

Proficient in use of MS Office related software

Familiarity with office procedures and basic accounting principles

What we offer:

Full Benefits package including:

Medical

Dental

Vision

Health and specialized care such as Chiro, Physio

Paid Vacation and sick days.

A great team environment.

Full time hours - Monday to Friday 8 am to 5 pm. No weekends, no nights. Work week is 37.5 hours per week.

For more information on our company visit our website at www.homeappliancecare.com. Please email resume and we will contact you for an interview. We thank all candidates who apply.

Salary: $17.00 to $21.00 /hour

Job Types: Full-time, Permanent

Pay: $17.00-$21.00 per hour

Additional pay:

Bonus pay
Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

8 hour shift
Work Location: In person