Job Description

K&D Pratt Group Inc. (KDP) is a multi-industry services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection and testing services and 24/7/365 support in Life Safety, Fire, Marine & Instrumentation Technical Services, Sanitation, Instrumentation & Water Treatment, Coatings and Offshore. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.
The Inside Sales and Service Coordinator - Technical Services will be responsible for supporting timely scheduling and administrative support for technical service delivery to our clients. Some of the expectations of this role include:

• Maintaining and executing the schedule for all field services technicians;
• Communicating with field technicians to ensure all service requirements are fulfilled;
• Facilitating report, certificate and other documentation required;
• Liaising with customers to address inquiries, schedule service calls, validate effective service delivery and provide customer support as needed;
• Assisting Technicians in fulfilling customer requests and service inspections;
• Quoting and invoicing orders and service work;
• Supporting analysis and optimization of service opportunities and cost management;
• Ensuring high levels of internal and external customer service; and
• Managing administrative and recordkeeping requirements.

The successful candidate must be a professional, highly motivated, self-starter with a keen attention to detail, strong organizational skills and the ability to execute on-time, every time. They will bring with them strong communication and interpersonal skills, with an ability to work with multi-disciplinary teams, as well as independently, to deliver high quality service and support internally and externally. They will also be able to demonstrate strong problem-solving skills and flexibility to address changing situations and priorities. Familiarity with sprinkler or fire protection systems would be considered an asset. Previous experience with using computerized purchasing and warehousing systems and proficiency working with Microsoft Office is must.
A candidate with a minimum of 2 years’ scheduling experience in a fast past service environment, preferably in industrial/construction industries, combined with an educational background in fire services, construction or service administration would be preferred. Combinations of education and experience will be considered.
KDP offers a competitive compensation and benefits package, including health and dental insurance; retirement savings and leave programs. If you are excited by the opportunity to contribute to a highly successful and growing company and interested in being part of a dynamic team, we want to hear from you.
We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.