Information Technology (it) Technician
Ottawa, ON, Canada
Job Description
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The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires an Information Technology (IT) Technician at its National Office in Ottawa. PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought \xe2\x80\x93 and of people \xe2\x80\x93 are recognized, valued, and considered essential to achieving our goals and objectives. We are making concerted efforts to foster a workforce that is representative of our diverse membership. The Position: Under the direction of the Manager, IT Operations and Program Management, the Information
Technology (IT) Technician provides day-to-day hardware and software end-user support for various applications, maintains the Institute\xe2\x80\x99s Web site, and maintains end-user security across our systems. What can I expect to do in this role? Major responsibilities include:
Technology (IT) Technician provides day-to-day hardware and software end-user support for various applications, maintains the Institute\xe2\x80\x99s Web site, and maintains end-user security across our systems. What can I expect to do in this role? Major responsibilities include:
- Provide user support to staff and members in relation to computer hardware and software.
- Advise staff on the use of hardware and software and provide suggestions on various computer applications and procedures to follow to prevent computer problems.
- Logs, monitors, updates and escalates issues using the service desk application.
- Research, test, install and configure new hardware and software including laptops, telephones, printers, communications cables, and other related equipment.
- Maintain and troubleshoot common network and Novell Netware-related problems.
- Download and apply relevant upgrades/patches for network and PC-based software applications and utilities.
- Set up accounts for users with authentication software (Novell, etc), Oracle, e-mail systems and other applications; maintain existing accounts; and maintain hardware, software, asset, inventory and user accounts databases.
- Assist IT team members with day-to-day technology tasks.
- Maintain and update the Institute Web site using the web content publishing engine and develop Web prototype pages.
- Participate in multi-disciplinary teams assigned to special projects and work collaboratively with team members and employees in other sections.
- Provide technical support for member meetings as required.
- Post secondary education in computer technology.
- One (1) to two (2) years\xe2\x80\x99 experience in installing, testing, configuring, implementing, and troubleshooting a wide range of computer hardware and applications; equivalencies will be considered.
- Proficiency in both official languages is considered an asset.
- Experience with or knowledge of ITIL practices in an IT Operations environment preferred.
- ServiceNow experience is an asset.
- Demonstrated strong communication skills (verbal and written); ability to provide clear, detailed written instructions to users to avoid and resolve hardware or software problems.
- Customer service orientated; ability to effectively work with staff and members at all levels with a varying range of technical skills and provide effective end-user support.
- Ability to recognize, analyze and resolve hardware and software problems.
- Demonstrated experience with computer hardware and peripheral equipment to recommend, test, configure, install, maintain and repair.
- Demonstrated experience using device management and imaging software, software installation, maintenance and troubleshooting, web postings, and web page design, or an equivalent combination of education and experience.
- Knowledge of various computer software, strong knowledge of the Internet, e-mail applications (esp. Google), intranets and cloud-based software solutions
- Knowledge of the Institute\xe2\x80\x99s Web posting procedures
- Knowledge of Local Area Networks and authentication software including Novell.
- Thorough knowledge of the Professional Institute\xe2\x80\x99s organization and structure.
- Strong organizational and time management skills
- Permanent, full-time position (35 hours per week)
- Salary range: $58,410 to $73,012 (G3)
- Group Benefits (Health, Dental, Life Insurance, Disability Insurance)
- Vacation (4 weeks/year) and other generous leave
- Monday to Friday
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Job Detail
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Job IdJD2154019
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationOttawa, ON, Canada
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EducationNot mentioned