Job Description

Job Posting Title Information Technology (IT) Client Support Specialist

Job Category IT Client Support Services

Language Requirements English / Anglais

Posting End Date 2023-09-03

Job Grade CS-2

Pay Range $83,268 - $101,193

Job Summary Provide support for the client computing environment and the related components: devices, software, technology, and systems. Assist in the testing, deployment, implementation, life-cycle maintenance, troubleshooting and problem resolution of IT products and initiatives in support of customer service delivery and the client computing environment.



What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Provide technical and ongoing life-cycle support to our clients in a friendly and professional manner, for client devices, enterprise client operating systems, applications, and infrastructure
• Install, test, configure and support client devices and software
• Service Desk responsibilities; as required, provide technical support to NAV CANADA employees via phone and remote assistance channels
• Provide hands-on support for site infrastructure, such as servers, network cabling and equipment
• Plan and prioritize work activities based on business requirements, while adhering to corporate standards, policies and procedures
• Implement and deploy IT solutions in accordance with NAV CANADA IT policies and procedures
• Fulfill requests for IT related goods and services according to established guidelines and procedures
• Record service details for Requests and Incidents in a ticket tracking system
• Maintain asset inventory accurately and up to date

Job Requirements

Education:

• Graduation from a recognized university or community college with an acceptable specialization in computer science or information systems; or equivalent combination of education, training and experience.

Experience:

• 5-10 years of knowledge and experience in the Information Technology field, with a focus on deskside or service desk support, and customer service
• Experience in supporting and troubleshooting PC\xe2\x80\x99s, mobile devices, multifunction devices, network issues, etc.
• Experience providing technical guidance, advice and input to clients, peers and management team in support of client computing environment
• Experience in installing, supporting, administering, and troubleshooting audio-visual equipment and systems in a corporate environment
• Experience installing and troubleshooting productivity tools such as Microsoft O365, Windows based Operating Systems and other commercially available software and systems

Knowledge:

• Knowledge of evolving technology trends and best practices
• Windows Operating System, hardware and network certifications will be considered an asset
• Knowledge of wireless networks, switches and routers, VPN, tokens and browsers
• Knowledge of ticket tracking systems; knowledge of ITIL principles.

Abilities:

• Ability to successfully manage multiple tasks and re-prioritize as necessary while keeping focus on customer satisfaction
• Excellent verbal and written communication skills; comfortable delivering presentations

Personal Suitability:

• Displays good judgment, discretion, initiative, thoroughness, adaptability
• Self-motivated and seeks opportunities for continuous improvement and productivity

Working conditions:

• This position is based at the Ottawa Head Office and may be eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA\xe2\x80\x99s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Nav Canada