Job Description

Job Posting Title Information Developer/Technical Writer

Job Category Operational Support

Language Requirements Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans laEUR(TM)eventualite oa un candidat bilingue qualifie naEUR(TM)est pas disponible, un candidat unilingue qualifie sera considere.

Posting Start Date 2022-10-12

Posting End Date 2022-10-25

Job Grade ATP-6

Pay Range $72,241 - $90,301

Job Summary The main role of the Information Developer is to design, develop, and ensure usability of NAV CANADA technical and operational training publications. Specific knowledge required for this position includes information architecture, project management, and facilitation services. Quality assurance is integral to this position as the primary requirement is to ensure that ATS Learning publications adhere to standards and regulations defined by NAV CANADA, Transport Canada, and ICAO, and that safety is always ensured.



Key Accountabilities:

• Designs and develops technical information products using a standardized approach to information development (analysis, design, development, QA, maintenance) while ensuring that the information is clear and concise, easily retrieved, and technically accurate.
• Consults with and provides recommendations to operational personnel, training specialists, on-the-job instructors, subject-matter experts, management, and other stakeholders to ensure that requirements are satisfied, and that content complies with industry-standard conventions and best practices.
• Is able to understand and use scripting languages including HTML, JavaScript, DAX and VBA to create and maintain web-based tools.
• Conducts user needs analysis and performs quality control of content to ensure effective training products.
• Defines standards, rules, and authoring guidelines to produce high quality and easy-to-maintain and use information products; provides recommendations to improve usability and presentation.
• Uses recognized project management practices to set schedules, define objectives and resources, prepare project plans, track and manage progress, and deliver on time.
• Ensures robust content reuse, reducing production time and costs. When appropriate, creates a single, definitive source for output to multiple media and disciplines.
• Investigates new communication tools and methods for design, development, and delivery of the state-of-the-art information products to make NAV CANADA a world leader in information delivery.
• Helps develop and support tools and processes for ATS Learning and Operations peers to improve communications and enhance collaboration.

Education:

• Graduation from a recognized post secondary institution with specialization in a related field of study. Specialization may be obtained through a combination of education, training or experience.

Experience:

• Training or experience in the design of technical information.
• Training or experience in information architecture.
• A minimum of 3 yearsaEUR(TM) experience in information development indicating comprehensive expertise in the field of technical communication.

Knowledge:

• Knowledge and understanding of theories, principles and practices associated with communications, including writing, editing, publishing, multi-media product planning. development, evaluation, and quality control.
• Knowledge and understanding of IM / IT methods, including SharePoint and/or website design, development and maintenance.
• Knowledge and understanding of research and data analysis methods / techniques, and of project planning techniques.
• Comprehensive knowledge and understanding of the company policies, standards and guidelines governing the development and publication of NAV CANADA information products.

Abilities:

• Able to analyze data to identify relationships, errors, and gaps.
• Able to research issues and develop solutions, including gathering and organizing information from multiple sources.
• Able to convert complex technical information into clear, concise, plain language.
• Able to adapt to changing priorities; work under minimal supervision; work in a team and individual settings; and handle multiple concurrent tasks.
• Able to communicate effectively both verbally and in writing.

Personal Suitability:

• Strong team building and relationship building skills.
• Demonstrates initiative, judgment, reliability, decisiveness and tact.
• A motivated self-starter, who seeks excellence, displays a positive attitude and is service and goal oriented.
• Persistent in discovering alternative solutions to address complex problems.

Additional :

This position is based at Ottawa Head Office but may be eligible for a flexible work arrangement.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADAaEUR(TM)s Drug and Alcohol policy.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society.

NAV CANADA is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require.

We thank all applicants for their interest; only those selected for an interview will be contacted.